paytech
Wroclaw, Poland
paytech is a next-generation payment technology company focused on delivering secure, scalable, and frictionless payment solutions for businesses worldwide. Our payment gateway powers thousands of merchants, and we are now expanding its capabilities with new, innovative functionality. We are looking for a Technical Support Specialist to join our Customer Experience team and act as a key point of contact for merchant-related transactional support. This role focuses on handling incoming requests from merchants of our white-label partners, ensuring the timely resolution of payment issues, and maintaining a high standard of service. The ideal candidate has hands-on experience in a PSP, payment gateway, or acquiring environment and understands transaction flows, payment methods, and operational support processes. Key Responsibilities: Handle complex technical issues escalated by customers, taking full ownership of cases until resolution while communicating directly with them...