3 AI Automation jobs

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Design, implement, and maintain automation rules, workflows, and routing logic to improve first response times, reduce manual ticket handling, and maintain CSAT above established benchmarks Conduct regular audits of existing automations to identify bottlenecks, false positives, ticket leakage, and incorrect routing Improve automation performance to increase agent efficiency and ensure tickets are handled accurately Develop rules based and dynamic routing to assign tickets according to language, product expertise, client tier, ticket content, client attributes, and real time agent capacity Configure and maintain Zendesk ticket...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Design and deploy dynamically scalable, self-healing infrastructure and applications in public and private cloud environments. Striving to constantly improve and automate the infrastructure design in order to achieve better resilience and scalability. Use IaaS automation tools like Terraform, AWS CloudFormation and Ansible. Migrate environments from on-premise infrastructure to AWS/GCP environments. Evaluate application and infrastructure KPIs and proactively mitigate bottlenecks and possible issues. Design zero-downtime infrastructures. Continuous performance improvement and...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Over the past few years, our client base has grown 20 times to over 6 million, and client assets have grown over 50 times to over €40 billion. What You'll Do Design and deploy dynamically scalable, self-healing infrastructure and applications in public and private cloud environments. Use IaaS automation tools like Terraform, AWS CloudFormation and Ansible. Migrate environments from on-premise infrastructure to AWS/GCP environments. Handling operational and security alerts and incidents. Improving infrastructure, application and security monitoring systems. Continuous performance improvement and troubleshooting of critical components. Learn from your colleagues and share your knowledge with them. We have to grow as the company grows, and mutual, honest...