5 Customer Operations jobs

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. About The Role As the Director of Product Security, you will spearhead our efforts to fortify and enhance the security posture of our products and runtime environments and play a critical leadership role in overseeing the design, implementation, and maintenance of security controls for the organization's complex product applications, platform, development and cloud infrastructure. You will lead a team of security experts and collaborate closely with engineering,...

We are seeking a Customer Service & Back Office Shift Manager to take a key role in leading our team and managing day-to-day Customer Service and Back Office operations. This role is ideal for an experienced team leader with a strong customer and operational mindset, excellent communication skills, and the motivation to learn and grow in a dynamic financial environment. Responsibilities Lead and manage the Customer Service & Back Office team during the shift. Provide professional guidance and support to team members while monitoring service and operational quality. Handle complex customer inquiries, escalations, and managerial-level conversations. Oversee customer onboarding, deposits, financial requests, and document verification processes. Ensure activities are performed according to company procedures and regulatory requirements. Collaborate with teams across Atrade and the global AvaTrade Group, including Trading, Operations, and technical teams. Identify...

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About The Role As the Director of Product Security, you will spearhead our efforts to fortify and enhance the security posture of our products and runtime environments and play a critical leadership role in overseeing the design, implementation, and maintenance of security controls for the organization's complex product applications, platform, development and cloud infrastructure. You will lead a team of security experts and collaborate closely with engineering, product, and other business units to ensure the security and...

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role summary We’re looking for a strategic, commercially minded and detail-oriented Pricing leader to shape and scale Payoneer’s pricing strategy, processes, products, and packaging. This role sits at the intersection of commercial strategy, go-to-market execution, product enablement, and operational excellence. You...

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role Summary As a Growth Operations Manager you will work cross-functionally with senior leadership and various teams to support decision-making, improve operational efficiency, and help accelerate the company’s growth trajectory. The Growth Operations Manager will support the Chief of...