AvaTrade
Tel Aviv, Israel
We are seeking a Customer Service & Back Office Shift Manager to take a key role in leading our team and managing day-to-day Customer Service and Back Office operations. This role is ideal for an experienced team leader with a strong customer and operational mindset, excellent communication skills, and the motivation to learn and grow in a dynamic financial environment. Responsibilities Lead and manage the Customer Service & Back Office team during the shift. Provide professional guidance and support to team members while monitoring service and operational quality. Handle complex customer inquiries, escalations, and managerial-level conversations. Oversee customer onboarding, deposits, financial requests, and document verification processes. Ensure activities are performed according to company procedures and regulatory requirements. Collaborate with teams across Atrade and the global AvaTrade Group, including Trading, Operations, and technical teams. Identify...