9 Customer Operations jobs in Warsaw

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you. We are a certified Great Place to Work company. Responsibilities Who is the Product Manager at XTB? You are responsible for the shape of the product: the vision for the future and the selection of KPIs that correspond to the KPIs of the area and the company. Key Responsibilities: Building a development strategy for the accounting system through close cooperation...

About Us Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role Overview The Onboarding Operations Manager is an execution-focused role responsible for supporting the pre-enablement stage of onboarding, ensuring seamless delivery into production and maintaining high-quality onboarding experiences for customers, partners, and internal stakeholders. The role acts as a key bridge between onboarding excellence and operational...

We are building XTB – a global investment company offering innovative technological solutions that allow our clients to effectively manage their finances in multiple ways. All of this within a single, intuitive XTB app already used by over one million users worldwide! We are a certified Great Place to Work company. Who is a Product Manager at XTB? You are responsible for shaping the product: defining the future vision and selecting KPIs that align with the area and company goals. The client is your top priority - you validate your intuition through research and monitor customer satisfaction. You operationalize the product vision: you translate the vision into concrete steps and tasks for the development team. You manage collaboration with stakeholders such as the legal department, risk department, marketing, and technical departments supporting product development: you coordinate actions to ensure a successful product launch. You partner with the Engineering Team...

About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. Join our team and take ownership of a product area within the card payments domain. You’ll make impactful product decisions, balance business and stakeholder needs, and drive business outcomes. Interested? Read on and apply! Responsibilities & Key Activities Define the long-term vision for the product and establish a roadmap to achieve it, Conduct market research to understand customer needs, industry trends, and competitive landscape, Use market...

About Us Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role Overview The Onboarding Operations Manager is an execution-focused role responsible for supporting the pre-enablement stage of onboarding, ensuring seamless delivery into production and maintaining high-quality onboarding experiences for customers, partners, and internal stakeholders. The role acts as a key bridge between onboarding excellence and operational...

We are a leading trading platform ambitiously expanding across the global trading, investing and banking markets, and continuously entering new product categories and new geographies. Our award-winning products combine advanced technology with an exceptional client experience. As we scale, our ability to operate with speed, consistency, and precision becomes critical. The Product Operations Manager plays a central role in enabling this - driving operational excellence across product squads and ensuring our teams deliver high-quality outcomes efficiently and consistently. Purpose of the Role The Product Operations Manager provides the operational backbone that keeps product squads moving at pace. A true generalist, this role spans strategy, delivery, data, and process - no two days are the same. They drive momentum, solve problems, and remove obstacles so teams can deliver quickly, effectively, and at consistently high standards. By streamlining delivery processes, maintaining...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for a Senior Operations Manager with crypto domain expertise to make sure our products are fully supported by the operations behind them. As we scale spot trading, onboarding, payments and client support, this is the dedicated operational resource in the department that keeps it all running smoothly for clients. You will be the operational bridge between the business and the group's centralised back-office, customer support and payments teams. You will coordinate those teams to support every product, design and automate the operating processes they follow, keep everything documented and the staff trained, and track the metrics that...

Who We Are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The opportunity We are looking for a Product Manager to own the first-party data products that enable Risk Technology. This role sits at the intersection of business, data and technology and is accountable for ensuring that trusted, usable and well-controlled data flows from multiple source systems through the central data lake into risk platforms and processes. You will maintain an end-to-end view across domains, dependencies and delivery activities, bringing together data owners, engineering teams,...

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Our ability to offer hyper-localised products and services determine the quality of our service to our Polish customers. And our relationships with regulators, governments, and payment systems are crucial too. So, we’re on the hunt for an executor with a brilliant mind and strong complex problem-solving skills to help more customers save money with us. We’re looking for a Country Manager/Head of Operations for Poland....