52 Client Service Manager jobs

How you will provide meaningful contributions: Drive delivery and implementation of client portfolio/program(s), providing a high-level of client service, technical expertise and expert portfolio, program, and project management experience. Work on a wide variety of key project tasks such as business analysis, project management, technical design and requirements gathering in relation to fee billing and revenue management. Responsible for the development and execution of product roadmaps. Liaise with customers to identify, develop, and document business needs. Create and present proof of concept solutions to business needs. Coordinate and document technical installation of the application. Work with the client's technical teams in delivery management and technical configuration. Build, test and deliver SQL scripts, queries, and stored procedures. Extract and document clear functional and technical requirements according to SDLC procedures. Provide quality assurance...

Join us as a Payments Product Manager within our Transaction Banking (Global Transaction Banking) team, where you will support the development and delivery of Euro Clearing and payments solutions for Financial Institutions and FinTech clients. You will act as a trusted partner to the Product Lead, contributing to product strategy, delivery and stakeholder engagement across the end-to-end product lifecycle. You will play a key role in ensuring product initiatives are aligned to client needs, regulatory expectations and commercial objectives. Operating within a fast-paced and collaborative environment, you will contribute to the delivery of product workstreams, working closely with Technology, Operations and Control functions. You will translate business requirements into structured outputs, contribute to product roadmaps and support commercial analysis, while maintaining a clear focus on governance and risk. This role offers an opportunity to deepen expertise in payments and...

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself. Team The Platform Technologies group in the Global DEV department drives the evolution of the MX.3 technical capabilities aligned with market standards and customers' expectations.  It’s an end-to-end organization that aims to address the technical and technological challenges of the MX.3 platform. To answer the different platform wide challenges, the group is organized into domains that are composed of developers, product...

As a Senior Project Manager reporting to Sr. Director – Delivery Management, you'll play a central role in delivering Nasdaq's global system implementations - driving projects from initiation through to successful close. You'll work at the intersection of technology, finance, and client experience, managing cross-functional teams and complex stakeholder relationships in a fast-paced, high-impact environment. You'll thrive in this role if you're delivery-focused, collaborative, and passionate about creating exceptional outcomes for clients and internal teams alike. Key Responsibilities Lead end-to-end project delivery, including scope definition, milestone planning, resource management, and budget oversight. Identify, analyze, and manage project risks and issues, escalating where appropriate to ensure timely resolution. Chair governance meetings and maintain accurate project documentation, including plans, risk logs, status reports, and post-implementation reviews. Build...

Overview Connecting clients to markets – and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. Responsibilities Position Purpose: The Technical Product Manager for the Market Intelligence & Analytics Data Platform is responsible for defining and driving platform capabilities that support data-driven insights across the trading platform. This role focuses on enabling timely,...

Key Responsibilities Strategy To support payment service products and help the processing centre as a revenue generator. Meet the departmental operation budget by ensuring that the cost of providing services is tracked and controlled in relation to the budgets set for these activities. Always look for ways and means to control cost per transaction and that includes monitoring cost on courier, communication and other misc. expenses. Business Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority Ensure there is no revenue leakage in respect of tariff to payment instructions. To provide high quality service to our stakeholders and customers. To develop key working relationships with internal customers and support units etc. To achieve set targets in terms of Service standard for customer transactions To provide advisory service to large corporate customers in Saudi Arabia and other...

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Associate Product Manager — Service (Client Operations) Ebury Malaga Office - Hybrid: 4 days in the office, 1 day working from home per week Do you want to own a product at the centre of how Ebury serves its clients - and shape how it connects to everything around it? Do you look at a manual process and immediately picture how it could be automated? If you are result oriented, a problem solver hungry to learn more, then Ebury is the place for you! We are seeking an Associate Product Manager to own the...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for a Senior Operations Manager with crypto domain expertise to make sure our products are fully supported by the operations behind them. As we scale spot trading, onboarding, payments and client support, this is the dedicated operational resource in the department that keeps it all running smoothly for clients. You will be the operational bridge between the business and the group's centralised back-office, customer support and payments teams. You will coordinate those teams to support every product, design and automate the operating processes they follow, keep everything documented and the staff trained, and track the metrics that...

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you. We are a certified Great Place to Work company. Responsibilities Who is the Product Manager at XTB? You are responsible for the shape of the product: the vision for the future and the selection of KPIs that correspond to the KPIs of the area and the company. Key Responsibilities: Building a development strategy for the accounting system through close cooperation...

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Senior Product Manager – Regional Delivery to join our ever evolving Product Management team within Global Payments Europe and help shape the future of global commerce. What you’ll own Define and execute the product vision, strategy, and roadmap for payment solutions across multiple European markets, ensuring alignment with business objectives and customer needs Lead the regional delivery and migration of payment solutions to the Android-based Nucleus platform, coordinating priorities across countries and business lines Partner with regional stakeholders, customers, and cross-functional teams to translate market requirements into scalable product capabilities and development priorities Build business cases, contribute to pricing and commercial strategies, and drive product adoption and market expansion initiatives Collaborate with engineering, compliance,...

Context of the role The Accounts and Operations Executive will sit at the intersection of client relations and operational execution. In this dual role, you will be the bridge between our clients and our internal technical and financial and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day-to-day transactions run smoothly, while simultaneously troubleshooting operational bottlenecks. Reporting to the regional Head of Account Management, you will build strong day-to-day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross-sell and upsell opportunities, often in collaboration with more senior Account Managers in the region. Key Responsibilities Ensure satisfaction across your portfolio of smaller accounts to support positive...

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. About the Role We are looking for a Group Product...

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our  700+ team across 12 regions and 9 time zones. The role Our Product Manager will own the onboarding and account management journey, sign-up through verification, approval, and first deposit/trade; accountable for conversion, drop-offs, and time-to-value. You'll lead our Alloy EV/KYC decisioning (cascade, match rates, retries) to maximise coverage with minimal friction, and improve back-office operations to boost straight-through processing. You'll also deliver...

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. About the Role We are looking for a Project Manager...

Who are we? At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins at scale, and in real time. The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API. A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180billion volume annually. How will you add value to the OpenPayd journey? Execute daily cash management activities, including FX deal funding, and settlement. Initiate, review and release treasury-related payments (intercompany, FX) in collaboration with Finance and Banking partners. Review prior-day bank activity and maintain daily cash position (inflows...

JOB TITLE: Digital Assets Product Manager (Associate Director) SALARY: Competitive - will be discussed at interview stage LOCATIONS: London, Glasgow, Edinburgh, Manchester or Birmingham HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. About this opportunity: As a Digital Assets Product Manager, you'll help shape the future of how money moves and the next generation of products on blockchain. Working at the forefront of an emerging area in financial services, you'll develop and launch new capabilities that could transform how our Business & Commercial Banking clients transfer money, manage liquidity and access financial services. Your initial focus will be supporting the rollout of stablecoin-based transfers, translating an emerging technology into a practical, scalable proposition that delivers real value for our clients. You'll also...

Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa. At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility. Think finance is stuffy? Think again. At Equiti, we’re building fintech with a purpose: making wealth tools accessible to everyone. As we continue to grow, we’re seeking talented individuals who thrive in innovative environments. , and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Product department would like to welcome a...

In this role, you'll act as a Senior Product Manager on the Melio.com team. You will drive the product development lifecycle from research to launch, using your storytelling and collaboration skills to define and deliver innovative payment solutions that delight our users. Qualifications 5+ years of experience as a Product Manager of B2B products for large companies and enterprises You’ve worked on complex integration projects with large customers and/or companies. You’re a storyteller that can articulate problems into stories that people want to care about. And you can write it all down clearly so that R&D can get on the same page. You can drive collaboration across multiple disciplines - data, marketing, operations, business development, and sales. You help give everyone a voice, you’re the conductor, not the lead singer, softly leading without forced authority is key. You articulate clearly, having honed excellent interpersonal and communication skills. Not just...

About Us Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role Overview The Onboarding Operations Manager is an execution-focused role responsible for supporting the pre-enablement stage of onboarding, ensuring seamless delivery into production and maintaining high-quality onboarding experiences for customers, partners, and internal stakeholders. The role acts as a key bridge between onboarding excellence and operational...