MetLife
Bucharest, Romania
The purpose of the role: The Customer Experience Strategy Lead – EMEA will play a pivotal role in shaping and embedding a best-in-class approach to experience strategy across the region. This role has two primary dimensions: 1. Embedded Insurance & Partner Advisory Act as a strategic advisor on regional embedded insurance initiatives, helping partners (e.g., banks, platforms, ecosystems) design customer experiences that: • Deliver clear business and commercial value • Enhance customer engagement, conversion, and retention • Seamlessly integrate insurance into partner journeys 2. EMEA Market Experience Strategy Leadership Support priority in-market initiatives by bringing structured experience strategy approaches to large-scale programs where customer experience is a critical success factor. The role will combine strategic thinking, customer-centric design, and commercial acumen, acting as a bridge between business, marketing, product, and partner teams. Key...