7 Customer Success Manager jobs

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus. Who We Are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you will do at Axi! The role represents Axi within the Client Success function, contributing to positive client outcomes, retention, and long-term value through tailored support, practical insights, and solution-focused guidance that strengthens Axi’s global brand. Your EDGE Assignment/You Will Deliver high-quality, multi-channel support to...

Company Description Building the broker of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential. Swissquote Capital Markets Ltd, a subsidiary of Swissquote Group Holding Ltd, a leading provider of online financial and trading services providing trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms. Our +1000 employees work in a flexible way, without dress code and in multicultural teams. By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment. We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success. Are you all in? Don’t be shy, apply! Job Description...

Join IronFX and shape the future of online trading. IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a strong commitment to cutting-edge technology, top-tier service, and continuous innovation, we empower traders worldwide with world-class platforms and resources. We are looking for an experienced and driven Senior Payments Partnership Supervisor. The successful candidate will supervise the Payments Partnership function working closely together with the Payments Operations Manager and Head of Business Operations, overseeing PSP relationships, payment infrastructure expansion, and strategic payment initiatives across multiple markets. This role combines mentoring junior team members, driving the onboarding function end to end, stakeholder management, and operational excellence to ensure a seamless and efficient payments ecosystem that supports IronFX's global growth. What...

Location: The role is based in our Limassol Office, Cyprus. IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a strong focus on cutting-edge technology, innovation, and performance marketing, we empower traders worldwide through impactful digital campaigns and world-class platforms. We are seeking to recruit a native Spanish speaker Client Success Executives to join our Team. In this role, you will proactively engage with clients to enhance their overall experience with IronFX’s platforms and services. You will build relationships, anticipate client needs, and ensure a smooth and personalized client journey, contributing to client satisfaction and long-term engagement. What You’ll Do Proactively engage with clients via various mediums to enhance their overall experience and build strong, long-term relationships. Conduct outbound calls to...

Location: The role is based in our Limassol Office, Cyprus. IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a strong focus on cutting-edge technology, innovation, and performance marketing, we empower traders worldwide through impactful digital campaigns and world-class platforms. We are seeking to recruit a native Spanish speaker Client Success Executives to join our Team. In this role, you will proactively engage with clients to enhance their overall experience with IronFX’s platforms and services. You will build relationships, anticipate client needs, and ensure a smooth and personalized client journey, contributing to client satisfaction and long-term engagement. What You’ll Do Proactively engage with clients via various mediums to enhance their overall experience and build strong, long-term relationships. Conduct outbound calls to...

Who We Are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you will do at Axi! The role represents Axi within the Client Success function, contributing to positive client outcomes, retention, and long-term value through tailored support, practical insights, and solution-focused guidance that strengthens Axi’s global brand. Your EDGE Assignment/You Will Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of enquiries and issues. Tailor support in line with...

  Lead the end‑to‑end onboarding process for corporate, institutional, and high‑value clients across global jurisdictions. Conduct and review KYC/KYB on complex structures, including multi-layered corporate entities, funds, trusts, foundations and charities. Assess and verify ownership, control, and source‑of‑funds information in line with regulatory requirements (FCA, MiFID, AMLD, and relevant global frameworks). Ensure a smooth, timely, and positive onboarding experience while maintaining a high standard of compliance. Work with the Compliance team to flag high-risk clients and manage escalations or complex cases. Mentor and provide guidance to junior client onboarding team members, ensuring they are well-equipped to handle their responsibilities and succeed in their roles. Work closely with sales, partner success, and customer success teams to ensure smooth handoffs and alignment across departments. Ensure all KYC records are securely stored and accessible for audit and...