N26
Berlin, Germany
About The Opportunity We are seeking an Associate to join our Central Outsourcing Management team. The Central Outsourcing Management team is The Second Line of Defense function and is responsible for: establishing the guidelines & standards, training & education, monitoring & controlling, and reporting to management. The successful candidate will have a direct hand in shaping the future of this function and contribute to the success of the overall organization. The role is based in Berlin, and currently we operate in a hybrid work model. In Your Next Challenge You Will Follow up on SLAs and KRI reporting across all business lines Support operationally in keeping the Outsourcing Register up to date Support in data gathering for reporting purposes Support the monitoring of the regular performance evaluation of the departments based on defined KPIs and KRIs Carry out 2nd level controls and sample testing Support the setup of contingency plans as well...