13 Client Service Manager jobs in Barcelona

Account Manager HVM – Italian Speaker At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! As an account manager, you will be responsible for managing the full merchant lifecycle of our high-value merchants (monthly TPV > €50), providing personalized, high-touch support from onboarding to retention and growth. You will act as the single point of contact for your assigned portfolio of merchants, proactively engaging with them to maximize their success with SumUp while developing strong relationships that drive business...

Context of the role The Accounts and Operations Executive will sit at the intersection of client relations and operational execution. In this dual role, you will be the bridge between our clients and our internal technical and financial and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day-to-day transactions run smoothly, while simultaneously troubleshooting operational bottlenecks. Reporting to the regional Head of Account Management, you will build strong day-to-day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross-sell and upsell opportunities, often in collaboration with more senior Account Managers in the region. Key Responsibilities Ensure satisfaction across your portfolio of smaller accounts to support positive...

Product Implementation Manager | Based in Barcelona If you come from consulting, finance, or professional services and want more autonomy, more ownership, and direct exposure to how a scaling fintech delivers revenue, this is worth reading. Kantox delivers Currency Management Automation software that handles real financial operations for corporate clients across 75 countries, and as we take on larger, more complex implementations, we need someone who can own them end-to-end. This is a full-cycle individual contributor role: from solution design and project planning through to client go-live and handover. What you will work on Proactively managing implementation projects end to end: solution design, documentation, planning, and leading client workshops Taking direct responsibility for project planning, tracking progress, and identifying and resolving risks and issues across concurrent implementations Managing internal stakeholders across Sales, Product, and Tech to keep...

Customer Support Agent — German Market Location: On-site in our vibrant Barcelona HQ At SumUp , we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible. As part of our international Customer Support Team , you’ll be the voice of SumUp for our German speaking merchants , helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day. This is more than a support role — it’s an opportunity to make a real impact , develop your skills in fintech and customer experience , and grow within one of Europe’s most dynamic tech companies. ? What You’ll Do Be the first point of contact for our German merchants — helping them succeed with empathy, patience, and a problem-solving mindset. Manage, prioritize, and resolve customer...

About The Role We are looking for a hands-on IT Systems Administrator to join our Internal IT team in a fast-growth environment. In this role, you will operate at the intersection of startup speed and banking-grade security. You won't just be resolving tickets; you will actively build and refine our identity architecture, design automated lifecycle workflows (Joiner/Mover/Leaver), and author device compliance policies across our fleet. Responsibilities Identity & Access Management: Administer Google Workspace as our master source of identity (Primary IdP) for authentication and access control. Workflow & Provisioning Automation: Design, build, and maintain automated lifecycle management (JML) using Okta Workflows and SCIM provisioning to downstream apps (Slack, Jira, Zoom, 1Password, etc.). MDM Policy & Configuration: Author, deploy, and audit system configuration profiles and compliance policies in JumpCloud across both macOS and Windows fleets. Service...

About The Opportunity We're looking for a Product Designer to join N26's UX team in our Grow and Engage domain. There are a couple of areas within the domain where we're adding design strength, and we'll match you to the right one based on your background and what you're drawn to. In this role, you'll work in the Grow & Engage domain—the heart of the customer experience ranging from the acquisition and signup to our premium membership tiers and the daily engagement of our users. You will work in teams delivering the newest and most innovative features serving our customers in the best way possible. You'll design end-to-end on important features and flows that millions of customers use every day. You'll report to our Head of UX, and work in a tight cross-functional team of product, engineering, research, and data partners. We'll back you to grow your craft on work that matters—to customers, to the business, and to your own development as a designer. We believe...

About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Headquartered in...

Context of the role The Accounts and Operations Executive will sit at the intersection of client relations and operational execution. In this dual role, you will be the bridge between our clients and our internal technical and financial and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day-to-day transactions run smoothly, while simultaneously troubleshooting operational bottlenecks. Reporting to the regional Head of Account Management, you will build strong day-to-day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross-sell and upsell opportunities, often in collaboration with more senior Account Managers in the region. Key Responsibilities Ensure satisfaction across your portfolio of smaller accounts to support...

Product Owner | Based in Barcelona If you are a product person who wants to own a market-leading product and grow with it, this is worth reading. Kantox is a BNP Paribas-backed fintech with a product that solves a real, measurable problem for CFOs and Treasurers. We are looking for someone to join our Dynamic Hedging team, take full ownership of one product variant, and support the growth of another. We build Currency Management Automation software that helps companies turn FX from an operational burden into a competitive advantage. Our clients are CFOs and Treasurers at mid-to-large corporates across 75 countries, and they trust us to move serious money. Over $20 billion and counting. What you will work on Running discovery: client calls, hypothesis validation, and market insight, to always understand the why before the what Owning and nurturing a healthy, insight-driven backlog with clear prioritisation Writing sharp, well-structured PRDs and making product...

Product Implementation Manager | Based in Barcelona If you come from consulting, finance, or professional services and want more autonomy, more ownership, and direct exposure to how a scaling fintech delivers revenue, this is worth reading. Kantox delivers Currency Management Automation software that handles real financial operations for corporate clients across 75 countries, and as we take on larger, more complex implementations, we need someone who can own them end-to-end. This is a full-cycle individual contributor role: from solution design and project planning through to client go-live and handover. What you will work on Proactively managing implementation projects end to end: solution design, documentation, planning, and leading client workshops Taking direct responsibility for project planning, tracking progress, and identifying and resolving risks and issues across concurrent implementations Managing internal stakeholders across Sales, Product, and Tech to keep...

Customer Support Agent — German Market Location: On-site in our vibrant Barcelona HQ At SumUp , we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible. As part of our international Customer Support Team , you’ll be the voice of SumUp for our German speaking merchants , helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day. This is more than a support role — it’s an opportunity to make a real impact , develop your skills in fintech and customer experience , and grow within one of Europe’s most dynamic tech companies. ? What You’ll Do Be the first point of contact for our German merchants — helping them succeed with empathy, patience, and a problem-solving mindset. Manage, prioritize, and resolve customer...

Customer Support Agent — Consumer Team Location: On-site in our vibrant Barcelona HQ At SumUp , we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible. As a Customer Support Agent on the SumUp Consumer team, you'll be the direct link between SumUp and our consumers, delivering exceptional support and creating positive customer experiences. This is a brand-new team supporting a fast-growing product, giving you the unique opportunity to help define what outstanding consumer support looks like at SumUp. As one of the founding members of the team, you'll play a key role in shaping processes, influencing the customer experience, and contributing to the growth of a team that's set to expand rapidly. ? What You’ll Do Support Consumers: Handle inquiries from SumUp consumers...

Account Executive - DACH Market | Based in Barcelona If you are a German-speaking sales professional who wants to own a market rather than work one, this is worth reading. Kantox is a BNP Paribas-backed fintech with a product that solves a real, measurable problem for CFOs and Treasurers. We are looking for one person to join in building that pipeline from Barcelona and grow with it. We build a Currency Management Automation software that helps companies turn FX from an operational burden into a competitive advantage. Our clients are CFOs and Treasurers at mid-to-large corporates across 75 countries, and they trust us to move serious money. Over $20 billion and counting. What you will work on You will run full-cycle enterprise sales into German, Austrian, and Swiss companies, from first outreach to signed contract. That means: Building and managing a pipeline of mid-to-large corporates with meaningful FX exposure Engaging CFOs, Treasurers, and FX managers and leading...