13 Customer Operations jobs in Berlin

About Tide At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide Facts Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and...

About The Opportunity Please Note: For ease of assessment, please include a portfolio alongside your CV in English when applying. We accept portfolios in multiple formats (PDF, website, or online portfolio platform). This is a mandatory requirement. We are seeking a Product Designer with extensive experience in designing both complex internal systems and user-facing applications. Your mission will be to deeply understand the workflows, challenges, and goals of our users across multiple departments. By designing thoughtful, end-to-end experiences, you will empower them to do their best work. In this role, you will collaborate with cross-functional teams to strengthen our organisation through intelligent automation and deliver scalable value for customer risk lifecycle management. About The Team You will be part of an ecosystem focused on keeping our user secure: CRL: Customer Risk Lifecycle focuses on building a secure, compliant-by-design environment to manage...

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About The Role- We are looking for a passionate and experienced EU Governance, Risk, and Compliance (GRC) expert to lead our company’s efforts in aligning with the Digital Operational Resilience Act (DORA) and Markets in Crypto-Assets Regulation (MiCA) in the European Union. This role is critical in driving our security and compliance programs, ensuring they not only meet regulatory standards but also enhance trust and confidence among our customers and stakeholders. As the EU GRC Manager, you will spearhead the...

About The Opportunity We are seeking an Investments Compliance Senior Associate to join our team in Berlin. As N26 expands its investment offerings, we are seeking a driven Senior Associate to champion regulatory integrity across our trading products. You will act as the vital bridge between ambitious product innovation and strict adherence to frameworks like MiFID II. From early ideation to market launch, you will actively advise cross-functional teams to ensure compliance is built-in by design. By partnering with Legal, Risk, and Engineering, you will develop scalable, tech-driven compliance solutions that protect the bank while maintaining our agility. Join us to safely shape the future of digital wealth creation and make a tangible impact at one of Europe's leading digital banks. In This Role, You Will Champion Compliance: Ensure our trading operations are fully aligned with European and national laws (e.g. MiFID, MAR, MiCAR, Regulatory Technical Standards, WpHG,...

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About The Job The digital assets industry is evolving rapidly, unlocking new opportunities across financial services, Web3, and enterprise use cases. Fireblocks’ platform and network offer a secure and seamless infrastructure trusted by leading financial institutions, global brands, and digital-native companies. With over 2,000 institutional customers and $7 trillion in digital assets secured, Fireblocks is the industry’s top-valued digital asset infrastructure company. As a Sales Engineer in EMEA,...

Please note that this position is based in Berlin, Germany - relocation support is provided if required. THE BEST WORK OF YOUR CAREER Trade Republic is the largest savings platform in Europe - we operate in 18 countries, serving +10 million customers who trusted us with over 150B in assets. But we're striving for more. We have a bold mission to empower everyone to build wealth with easy, safe, and free access to financial systems. You will have the opportunity to grow your career by collaborating with a team of outstanding talents and state of the art technology to build a lasting, positive future for millions. WHAT YOU'LL BE DOING This is a highly skilled team within Operations responsible for ensuring operational accuracy across post-trade processes, asset servicing activities, and customer portfolio information. By working across multiple stakeholders, systems, and operational workflows, the team identifies discrepancies, resolves complex exceptions, and continuously...

About The Opportunity As a Lifecycle Manager, you will take ownership of the lifecycle communication strategy for a core domain within our Lifecycle team. In this role, you will bridge customer insight and business growth by translating analytics into impactful customer journeys, optimising customer Lifetime Value (LTV), and accelerating Primary Account adoption. Partnering closely with Product Marketing and leveraging modern automation, predictive models, and emerging AI tools, you will lead high-impact campaigns while maintaining operational excellence and regulatory compliance. In This Role, You Will Own and evolve the lifecycle communication strategy within your focus domain to drive user engagement, activation, and long-term retention. Collaborate closely with Analytics teams to decode customer behaviour, extract actionable conclusions, and transform insights into effective campaign strategies. Partner with Product Marketing to translate complex product features and...

About The Opportunity We are seeking an experienced Engineering Manager to lead our Cloud Foundations team within Platform Engineering domain, Runtime Platform segment. The Runtime Platform segment’s mission is to provide intuitive, self-service platforms that empower product and feature engineering teams across the organization to seamlessly build, deploy, run and monitor their business applications. As Engineering Manager, you will play a pivotal role in shaping the core architectural bedrock of our technology platform. You will be responsible for guiding a talented group of engineers as they evolve foundational, underlying cloud systems into robust, developer-centric platform products. You will have end-to-end ownership of the team’s scope - spanning strategy, execution, and organizational design - ensuring our cloud account baselines, container orchestration, networking, and secret management scale safely, efficiently, and autonomously. This role is a unique opportunity to...

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year. We believe in the power of our product and its ability to solve the challenges of today’s financial crime landscape. We continue to execute and build momentum as we develop our customer base with the world's top banks. In our fast-paced and open environment, you will be working with a collaborative team spanning across the globe...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Over the past few years, our client base has grown to over 5 million, and client assets have grown to over €30 billion. We're now expanding into Germany and strengthening our Compliance Team to uphold the company's commitment to integrity and regulatory adherence. What You'll Do Ensure operational excellence in all relevant compliance areas while aligning with BaFin’s regulatory guidelines. Provide expert compliance advice on current and future products, services, and overarching compliance topics such as product governance, vulnerable customers, conflict of interest, outsourcing, and conduct risk. Support and drive compliance projects, collaborating with cross-functional teams to deliver results within agreed timelines. Oversee the financial...

Please note that this position is based in Berlin, Germany - relocation support is provided if required. THE BEST WORK OF YOUR CAREER Trade Republic is the largest savings platform in Europe - we operate in 18 countries, serving +10 million customers who trusted us with over 150B in assets. But we're striving for more. We have a bold mission to empower everyone to build wealth with easy, safe, and free access to financial systems. You will have the opportunity to grow your career by collaborating with a team of outstanding talents and state of the art technology to build a lasting, positive future for millions. WHAT YOU'LL BE DOING Monitoring and steering Trade Republic's liquidity position Ensuring compliance with limits and regulatory requirements as a first line of defence Executing Treasury operations Building models and analytical tools Designing efficient fund flows for new products Working with the ALCO to define Treasury strategy What We're Looking For...

About The Opportunity We are looking for a dynamic, charismatic, and resilient Senior Agile Coach to serve as a strategic leader and galvanizing force within our product and technology org. Your goal will be to move beyond team coaching to influencing the organization at scale, partnering closely with senior leadership to drive business agility in a heavily regulated industry. You will be instrumental in framing challenges for the product & technology, and business leaders, and as part of the agile coaching team, you will lead & deliver complex organizational change. You will be challenged to mentor leaders, coaches, and business stakeholders to foster a culture of excellence and continuous improvement across N26. This role can be based in Berlin, Barcelona, or Vienna. In This Role, You Will: Put people first and value human interaction over process. Embrace radical change and aren't scared of ambiguity or the unknown. Make a positive impact on individuals,...

About The Opportunity Are you passionate about navigating financial services regulation and driving excellence in Compliance? We are seeking a talented individual to join the team as Manager - Banking Compliance. This is your chance to be at the forefront of developing the Compliance Management System for N26, leading to compliance innovation while ensuring operational activities not only meet but exceed regulatory standards. Our Group Compliance - Banking Compliance team manages the Compliance Risk Management Lifecycle in accordance with MaRisk AT 4.4.2 and thus serves as the backbone of Regulatory Compliance. We proactively identify emerging risks through horizon scanning, conduct in-depth analyses and assessments, execute controls with purpose and provide stakeholder adapted information. From prudential banking requirements underpinning our core business and treasury activities to safeguarding customer rights, we tackle it with strategic foresight and integrity. As a team,...