39 Customer Value Management jobs in Dubai

About Us At Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game. We're more than a global leader in AI-powered client lifecycle management—we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don't stop there. At Fenergo, we believe in a world where financial institutions aren't just compliant—they're confident. Where technology doesn't just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and...

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role Marketing at Revolut is all about clarity, creativity, and commercial impact. Our Growth team turns bold...

What We Are All About Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our customers to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you will find autonomy and support in equal measures, with the freedom to grow a career that matches your ambitions. We are proud of our global culture: 41% of our colleagues come from an ethnic or religious minority background, we speak over 20 languages, and represent 50+ nationalities, creating a powerful sense of belonging across all teams. We're heading in one direction: the future. We’d love you to join us! The Opportunity We are looking for an exceptional candidate to join our high-performing team of Solution Engineers in META. You will collaborate closely with regional peers across...

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description The Sales Director / Manager –...

?About us: Scope Markets is a rapidly expanding Group of companies providing online trading services, with regulated entities and operational hubs around the world. Scope Markets aims to provide the best-in-class trading infrastructure to cater to the needs of all types of clients from the beginners to the very ultimate institutional traders. We are extraordinarily proud to provide cutting-edge technology, speedy execution, and low latency solutions to our clients to ensure the most optimal trading environment through strategic placement of trading servers, and robust software and hardware. ?The Role: The Junior ITOC Analyst will play a key role in providing first- and second-line technical support to employees across the Rostro Group. The role entails communication and collaboration with the Group Infrastructure and Security team globally, ensuring effective issue resolution and service continuity. The Jr ITOC Analyst will also support the local office in Dubai by...

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Senior Data Architect to own and drive the Group-wide data architecture across MultiBank's core source systems — Trading, Back Office (BO), Introducing Broker (IB), CRM, Client Services...

ThinkMarkets is a global financial technology company specializing in multi-asset trading solutions. Through our flagship ThinkTrader platform, we empower clients worldwide to trade 24/7 across global markets. Our mission is to bridge the gap between traders, investors, and platforms, providing seamless access to thousands of financial instruments. Utilizing cutting-edge technology, we ensure a superior trading experience. We are looking for a Product Owner to join our team and play a key role in shaping and delivering innovative digital products, with a particular focus on AI-assisted solutions. In this role, you will work closely with business stakeholders, developers, QA teams and subject matter experts to translate business needs into clear product requirements and deliver high-quality solutions. You will own and prioritise the product backlog, define product roadmaps, and drive products from concept through to delivery, ensuring development remains aligned with business...

Job Description As an Account Manager at finera., you will take full ownership of a portfolio of merchants, ensuring they consistently gain value from our payment solutions. You will nurture long-term, trusted relationships, deeply understand each merchant’s operations, and deliver proactive guidance that drives performance, optimisation, and retention. This role spans the full customer lifecycle, from supporting seamless onboarding through to ongoing growth and strategic development. By working closely with cross-functional teams, you will anticipate needs, resolve challenges, identify opportunities for expansion, and ensure every merchant receives a reliable, high-quality experience. Job Requirements Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Proven track record in a customer-facing role, ideally within the FinTech or technology sector, demonstrating an ability to develop relationships, understand customer needs, and...

Key Responsibilities Strategy To support payment service products and help the processing centre as a revenue generator. Meet the departmental operation budget by ensuring that the cost of providing services is tracked and controlled in relation to the budgets set for these activities. Always look for ways and means to control cost per transaction and that includes monitoring cost on courier, communication and other misc. expenses. Business Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority Ensure there is no revenue leakage in respect of tariff to payment instructions. To provide high quality service to our stakeholders and customers. To develop key working relationships with internal customers and support units etc. To achieve set targets in terms of Service standard for customer transactions To provide advisory service to large corporate customers in Saudi Arabia and other...

Job Description The Head of Customer Support will be responsible for building and leading a world-class customer support and success function within our fintech payments ecosystem. This role is critical in ensuring customer satisfaction, retention, and long-term value by delivering exceptional service, driving operational excellence, and acting as the voice of the customer across the organization. The ideal candidate has deep experience in fintech or payments, strong leadership capabilities, and a customer-first mindset. Job Requirements Prior experience in fintech, payments, SaaS, or financial services. Strong understanding of payment gateways, APIs, transaction lifecycles, and compliance considerations. Proven ability to build, scale, and manage high-performing customer-facing teams. Excellent stakeholder management and communication skills, with experience engaging senior client leadership. Data-driven mindset with experience using customer success metrics,...

You've already recruited partners, closed deals, and learned what a bad commission structure costs. Now you'll do it with a bigger portfolio, tougher accounts, and more say in how the deals get built — and you'll be the person newer executives turn to when a partner conversation gets hard. Why This Matters Deriv processes more than $700B in monthly trading volume. A significant share of that comes through partners — Introducing Brokers, affiliates, fintech partners, and payment providers who bring traders to the platform across more than 150 countries. The Growth Partnerships function sits at the heart of that engine. When a high-value IB in MENA goes live, when an affiliate activates a corridor that's been stalled for months, when a renegotiation actually holds instead of falling apart — that's the kind of outcome a senior executive is expected to own. Real money, real regulations, real consequences. The portfolio you carry moves the region's numbers, not just your own. Why...

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide. Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose. Why this role matters A member of the specialised client-facing department focused on providing exceptional care to new and existing partners through a value-driven relationship-based approach. Partner Relationship Manager will retain and grow Partners, providing relationship management and support throughout the partner user journey. What you'll actually do Account Management Act as the primary point of contact between the Partners and the Company. Ensure partner satisfaction by maintaining a professional...

About Us At Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game. We're more than a global leader in AI-powered client lifecycle management—we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don't stop there. At Fenergo, we believe in a world where financial institutions aren't just compliant—they're confident. Where technology doesn't just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and...

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role Marketing at Revolut is all about clarity, creativity, and commercial impact. Our...

We're not hiring a relationship manager. We're hiring someone to build the commercial engine that connects Deriv's products to the next million traders. Partner-driven growth accounts for a significant share of Deriv's $700B+ monthly trading volume. This role owns a meaningful part of that engine — building and scaling high-value IB, affiliate, and strategic partner portfolios across Southeast Asia, MENA, Africa, and LATAM. If you want a scoped relationship management role, stop reading. If you want commercial ownership with direct revenue impact across multiple regions, keep going. Why This Matters Deriv's mission is Trading for Anyone, Anywhere, Anytime. Partners are how Deriv reaches markets it could never penetrate alone — experienced IBs, affiliate networks, and fintech operators who understand local traders, local regulations, and local trust. The quality of decisions made in this role — which partners to recruit, which markets to prioritise, how deals are structured —...

Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa. At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility. Think finance is stuffy? Think again. At Equiti, we’re building fintech with a purpose: making wealth tools accessible to everyone. As we continue to grow, we’re seeking talented individuals who thrive in innovative environments, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Marketing department would like to welcome a...

The partners you recruit and activate will connect Deriv's products to real traders, moving real money, across real markets. You'll learn the mechanics of how high-value partner ecosystems work — and start contributing to one from day one. Why This Matters Deriv processes more than $700B in monthly trading volume. A significant share of that comes through partners — Introducing Brokers, affiliates, fintech partners, and payment providers who bring traders to the platform across more than 150 countries. The Growth Partnerships function sits at the heart of that engine. When a high-value IB in MENA goes live, when an affiliate in Southeast Asia starts generating first volume, when a payment provider unlocks a new corridor in LATAM — that's what this team makes happen. Real money, real regulations, real consequences. What you learn here, you'll learn by doing it. Why Deriv We're already running AI in production — not running pilots. 65%+ of customer enquiries resolved by...

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role Risk at Revolut operates across all functions, products, and regions to monitor...

Job Summary To support the Senior/Associate Director in revenue generation, customer acquisition, relationship deepening, portfolio growth and business development across both the Premium and Priority Banking segments through a dedicated virtual engagement model. The Assistant Relationship Manager (Virtual) is responsible for managing and servicing an assigned portfolio of Premium and Priority Banking customers through proactive telephone, video and digital engagement channels. The role will execute a disciplined Contact Management Plan to deepen customer relationships, enhance customer experience, identify financial needs and deliver appropriate banking, wealth, insurance and investment solutions. The role will support the growth of Priority Banking by developing Premium Banking customers towards Priority qualification through consistent customer engagement, portfolio reviews, needs-based conversations and wallet share expansion. The role will also ensure existing Priority...

About the Role We are looking for an experienced Merchant Operations & Growth Manager to own the operational success and business growth of our global fiat on/off-ramp merchants. This role goes beyond traditional merchant support. You will be accountable for the entire merchant lifecycle—from onboarding and launch to operational excellence, payment optimization, business growth, and long-term merchant success. Working closely with Sales, Product, Engineering, Risk, Compliance, Treasury, Payment Operations, and Marketing, you will ensure every merchant is launched efficiently, operates reliably, grows sustainably, and delivers long-term value to both the merchant and the company. This is a business ownership role with responsibility for merchant performance, operational excellence, and revenue growth. Key Responsibilities Merchant Lifecycle Ownership Own the complete merchant lifecycle from contract handover through activation, growth, and expansion....