Byen Securities
Hybrid (Larnaca, Cyprus)
Department: Operations Reports to: General Manager
Job Purpose
To own and manage the company's CRM system end-to-end, ensuring it fully supports the brokerage's trading products, client lifecycle and commercial programs. The CRM Manager holds a deep working knowledge of the company's products and trading conditions, and is responsible for integrating, testing, modifying and maintaining every functional area of the CRM in line with management's requirements.
Product & CRM Knowledge
Maintains a deep, current understanding of the company's trading products, account types, trading conditions, commercial offering, internal workflows, etc.
Understands how each product and client journey should be reflected and processed within the CRM
Acts as the internal subject-matter expert on CRM capabilities, limitations and configuration options
Keeps up to date with CRM vendor releases, new modules and industry-standard CRM practices for brokerages
CRM...