8 Customer Operations jobs in Johannesburg

Job Classification Platform owner - Postilion 147441 Closing date - 31 August 2026 Job Family Information Technology Career Stream IT Operations Leadership Pipeline Manage Self: Technical Job Purpose The Platform Owner is accountable for the end-to-end ownership, strategic direction, operational resilience, and sustainability of the Postilion ecosystem and associated card payment platforms. This includes ensuring the platform delivers measurable business value while remaining secure, scalable, compliant, highly available, and cost effective. The role acts as the primary technology owner for the Postilion landscape, including transaction switching, acquiring, issuing, ATM, POS, eCommerce, clearing, settlement, reconciliation, and scheme integrations. The Platform Owner balances business demand, technology evolution, operational stability, regulatory compliance, vendor management, and financial stewardship across a high-volume transaction processing environment....

Why Verifone For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is...

Job Purpose To support the delivery, enhancement and optimisation of Home Loans onboarding solutions by translating business objectives into executable product initiatives, coordinating delivery activities, and driving continuous improvement across onboarding journeys. The role is responsible for the day-to-day management of product backlogs, requirements, stakeholder engagement, operational analysis and delivery execution. Working closely with Senior Product Managers, technology teams, business stakeholders and operations teams, the Product Development Manager ensures that onboarding solutions deliver business value, improve customer experience and meet operational, regulatory and risk requirements. The role requires a proactive individual who can identify opportunities, solve problems, drive initiatives to completion and contribute meaningful product insights while operating within the strategic direction established by senior leadership. Job Responsibilities Product...

Why Verifone For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is...

Job Purpose To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. Job Responsibilities Client Engagement Address any concerns relating to the queue flow or digital devices. Assist client to download online applications and resolve any log in issues. Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device. Assist the client to obtain statements, cards and other relevant documentation from self-service zones. Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests. Discover client's service and digital needs through connecting, understanding and delivering...

Job Purpose To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy. Job Responsibilities Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process. Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims. Build networks with stakeholders by participating in forums. Identify, build and maintain relationships with stakeholders to understand their short term insurance needs. Meet client needs by ensuring claims are processed according to service level agreement and insurance policy. Initiate and process claims to finalisation by ensuring compliance to insurance policy. Comply with Service Level Agreements by adhering to self imposed standards and timeframes. Minimise risk by complying with all Nedbank policies and procedures. Keep abreast of legislation and other industry changes that impacts...

Job Purpose To both execute on and oversee multiple complex data initiatives, ensuring that relevant, high-quality data is available in a timely manner for various analytical processes. A key aspect of this role is the ability to understand and translate business requirements into high value insightful data solutions, perform impact analysis to assess scope and budgeting implications, and engage effectively with key stakeholders across the bank. The Senior Data Analytics Engineer must be adept at navigating the bank’s systems and data landscape, ensuring alignment between data initiatives and business objectives. The senior Data Analytics Engineer is responsible for optimizing the data engineering analysis process, mentoring junior and intermediate analysts, conducting performance reviews, and supporting professional development. Analytics Engineering Alignment Navigating the bank’s systems and data landscape, ensuring alignment between data initiatives and business...

Job Purpose We are seeking a Senior AI engineering specialist with deep expertise in designing and scaling hyperscale cloud systems and advanced AI platforms. This role requires a strong foundation in distributed systems, machine learning, statistics, and big data ecosystems, combined with hands-on experience across modern AI frameworks and programming languages. The successful candidate will play a critical role in architecting, deploying, and optimising AI systems powered by both small language models (SLMs) and large language models (LLMs), ensuring the right models and infrastructure are applied to each use case for optimal performance, scalability, and cost efficiency. Job Responsibilities Design and implement scalable AI systems leveraging SLMs and LLMs embedding responsible AI. Select appropriate models based on use case, performance, and cost constraints, optimising value versus investment (FinOps for AI). Develop end-to-end architectures from data...