122 Customer Operations jobs in London

About OKX At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. OKX is entering an important phase of development. We are seeking a hands-on Chief Operating Officer (COO) to partner with the local...

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad...

Grow with the challenge At the time of inception, cloud-based systems and API fluency were new. But that didn't scare us. We waved goodbye to legacy systems and embraced modern technology – where our true innovation began and didn't stop. No hierarchy, no egos. Just a spirit of collaboration that flows right throughout our organisation – it’s woven into our DNA. We genuinely want to know about each other’s learnings and expertise, especially where it can help us achieve bigger things. At ClearBank, we make things happen. We solve problems together because we know that many heads are always better than one. Valuing different perspectives is what sets our culture apart. And being able to disagree and commit is key to our progress. Above all we’re a team because when we win together, it feels so much better than doing it alone. What You Can Expect ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy...

We are looking for a Security Platform Engineering Lead to define, build and operate a portfolio of reusable security capabilities that can be consumed by engineering squads as part of our product delivery. This role will combine technical leadership with hands on engineering, ensuring that security controls are delivered as code, embedded into infrastructure and CI/CD pipelines, and aligned to our AWS first, Terraform led platform model. We are looking to expand and mature further our Platform Engineering capabilities by introducing a Security Platform Engineering team, with a goal to make secure by default the best and easiest path for squads building customer facing services. This team will engineer and operate reusable security capabilities as internal products, embedding security controls directly into infrastructure, CI/CD pipelines and service templates. Working closely with Cloud Platform Engineering, Security Operations and other engineering squads, the function will...

Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions. We are looking for a Head of Consumer Operations to own the financial operations backbone that powers our consumer crypto business. This role is accountable for the full lifecycle of consumer money movement — deposits, withdrawals, settlements, and reconciliation — across both fiat and cryptocurrency assets, at scale. You will build and lead a high-performing operations team, drive operational readiness for new products and geographic expansions, and partner closely with Compliance, Treasury, Product, and Engineering to keep our platform fast, reliable, and trustworthy for millions of...

JOB TITLE: Digital Assets Product Manager (Associate Director) SALARY: Competitive - will be discussed at interview stage LOCATIONS: London, Glasgow, Edinburgh, Manchester or Birmingham HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. About this opportunity: As a Digital Assets Product Manager, you'll help shape the future of how money moves and the next generation of products on blockchain. Working at the forefront of an emerging area in financial services, you'll develop and launch new capabilities that could transform how our Business & Commercial Banking clients transfer money, manage liquidity and access financial services. Your initial focus will be supporting the rollout of stablecoin-based transfers, translating an emerging technology into a practical, scalable proposition that delivers real value for our clients. You'll also...

End Date Thursday 17 September 2026 Salary Range £72,702 - £80,780 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary Job Description About This Opportunity As the banking group continues to build and deploy digital-assets capabilities, strong execution is critical to ensure products reach customers safely, clearly and effectively. This role supports the wider Digital Assets team by enabling customer‑facing propositions to be delivered end‑to‑end! Purpose of the Role The role of Proposition Manager for Digital Assets supports the implementation of digital-asset strategy across the Group. The role works closely with sales, relationship and customer‑facing teams, ensuring propositions are supported by effective product governance, risk management, marketing, documentation and operational readiness. This is...

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year. The Marketing Team is empowered to spark change daily with MAP - Mastery in their role, Autonomy to make decisions, and a Purpose to make the world a safer place for all consumers. Using cutting-edge tech and delivering best-in-class content, they influence the trajectory of our company. It’s this team spirit and trust in each...

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad...

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role Summary As a Business Development Manager, you will own the full sales cycle for UK and EU SMB customers—from prospecting and pipeline generation through closing and activation. This is a hunter role focused on building pipeline, driving revenue, and consistently achieving quota. What You’ll Do Prospect and...

We are seeking a Solution Consultant to support our Sales Teams in the sales cycles.  The qualified candidate possesses strong global tax experience to support our sales efforts for ONESOURCE Indirect Tax compliance and ONESOURCE Indirect Tax Determination solutions. About The Role This role requires the technical knowledge and experience to discuss complex indirect tax issues facing multinationals today with a particular focus on Europe. The specialist should understand the day-to-day challenges facing companies in complying with local and global compliance and reporting obligations and be able to discuss clients tax processes, tax technology needs and providing insight on how to improve and implement processes and technology to resolve challenges. The Solution Consultant conducts thorough needs analysis for targeted demonstrations, uncovers potential objections, and assists in defining the competitive landscape.   Knowledge of Indirect Tax requirements and business processes...

Staff Product Manager - API Connectivity Product Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week We are looking for an experienced Product Manager to own API Connectivity with ERP and accounting platforms . This role will lead the strategy, delivery, and evolution of integrations with systems such as Sage, QuickBooks, and ERP aggregators (e.g. Codat, Merge, Apideck) . You will be responsible for building scalable, high-quality integrations that power financial workflows for our partners and customers, working closely with engineering, external vendors, and internal stakeholders. This role is critical to expanding the reach and adoption of Ebury’s API platform. What you’ll do Product ownership & strategy Own the Connectivity (ERPs) product domain , including: Direct integrations (e.g. Sage, QuickBooks) and Third-party aggregation platforms (e.g. Codat, Merge, Apideck) Define the product vision, roadmap, and success...

Senior Product Manager - Financial Crime (Fraud Prevention) Product - Financial Crime Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week About the role Fraud moves faster than AML; stop fraud before money leaves. We're looking for a product lead to rethink, design and implement best-in-class, customer-centric fraud controls for our products and processes at Ebury. In this critical role, you will be instrumental in safeguarding our customers and assets by developing and executing a comprehensive product strategy to combat evolving fraud threats across our diverse range of financial products and jurisdictions. As we expand our capabilities across new verticals (i.e. embedded payments), new products (i.e. cards) and new payment rails (i.e. stablecoins ), tackling fraud is becoming a critical part of our strategy. You will be working closely with Operations, Compliance, Engineering, Data and Security teams. This is a unique opportunity...

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com ! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram...

Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. We're heading in one direction, the future. We’d love you to join us. This role can be based in either the London, New York, or Boston. The Opportunity. We are seeking a Global Head of Fraud Solutions, a visionary and commercially minded leader to define, scale, and evolve Quantexa’s Fraud and Security solutions globally across all...

Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions. Blockchain.com is looking for a Business Analyst to support strategic products, markets, and customer segments within the Consumer business. This is a high-impact analytical and product-oriented role focused on business performance, growth opportunities, customer insights, product execution, and operational excellence. You will work closely with Business Leads, Product, Engineering, Trading, Risk, Compliance, Marketing, Finance, and Regional teams to help identify opportunities, shape product priorities, build business cases, track performance, and support the launch of new initiatives. WHAT...

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com ! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram...

About Equals Equals is the next-generation global money movement platform built for exceptional businesses operating across borders. We bring international payments, embedded finance, and more together into a single connection that simplifies operations and strengthens financial control. With deep expertise and integrated infrastructure, Equals turns financial complexity into reliable solutions. With our headquarters in London and teams around the UK and Europe, you will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs. United, by one thing, making money management straightforward and cost-effective for our customers. About the role This is a high-leverage product role. You will own Cards as a vertical: the strategy, the roadmap and the outcome, and you'll be judged on how much bigger and stronger the business is because of decisions you made....

About Us At Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.  We're more than a global leader in AI-powered client lifecycle management—we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.  But we don't stop there.  At Fenergo, we believe in a world where financial institutions aren't just compliant—they're confident. Where technology doesn't just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime...