15 AI Automation jobs in Sofia

As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Taking end-to-end ownership of the chargeback process, you will leverage your expertise, together with AI, automation, and data-driven insights, to continuously strengthen our operations, scale our impact, and deliver a transparent, high-quality experience that gives users confidence every step of the way. Take Ownership Maintain a single, central operational playbook and decision framework that defines the full end-to-end chargeback process from submission to closure. Define and track clear operational performance metrics to drive regular performance reviews and continuous improvement. Leverage AI and automation to streamline submission flows, support decision-making during investigations, and keep users proactively updated on their case status. Conduct regular gap analyses to identify...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Design, implement, and maintain automation rules, workflows, and routing logic to improve first response times, reduce manual ticket handling, and maintain CSAT above established benchmarks Conduct regular audits of existing automations to identify bottlenecks, false positives, ticket leakage, and incorrect routing Improve automation performance to increase agent efficiency and ensure tickets are handled accurately Develop rules based and dynamic routing to assign tickets according to language, product expertise, client tier, ticket content, client attributes, and real time agent capacity Configure and maintain Zendesk ticket...

Our mission is to enable everyone to build wealth Our mission is to enable everyone to build wealth. We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 6 million clients, with more than €40 billion in assets under management, a testament to the scale and trust we've built in just a few years. The Role We are looking for a 3D artist to own the production of Trading 212's 3D brand world behind our 2026 visual identity. You will model, texture, and optimize animation-ready assets from approved concepts, storyboards, and banner briefs, working closely with our design and motion teams. This is a production role. You are the person who turns creative direction into finished, on-brand 3D. The 3D brand system is new, so you will help define how it is built and shipped, not inherit a fixed pipeline. You will own the 3D craft for a brand...

Join the best bank to work for in Bulgaria* Who we are: Do you want to join a well-established bank with a start-up culture? No, we’re not joking! We, at tbi, have been one of the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up, always on the lookout for new opportunities to grow our business. How do we do that? It’s all about our people - brave , passionate and caring people who don’t just want to follow the same path, but to transform tbi into a mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here - 70% of them would recommend tbi as an employer to their friends and family. Do you want to play a key role in our unique success story? We are looking for a strong, hands-on DevSecOps / Application Security Engineer to join our Information Security team. In this role you will embed security across the software...

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers. We are looking for a Senior AI Engineer to join our AI Engineering team and help design, build, and roll out production-grade AI solutions, with a strong focus on AI engineering, AI agents, agentic workflows, machine learning, GenAI, and LLM-based applications . This is a senior individual contributor role within the AI Engineering team. The Senior AI Engineer will work closely with the AI Tech Lead , engineering teams, product stakeholders, data teams, cloud/platform teams, and security teams to deliver reliable AI capabilities...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are seeking a strategic and technically hands-on Team Lead to head a high-impact team responsible for managing the full lifecycle of financial and regulatory data reporting across our regulated entities. This role involves a strong mix of technical expertise, financial acumen, and leadership skills to ensure the delivery of accurate, reliable, and regulatory-compliant reporting processes. Responsibilities: Lead the Financial Analytics team in delivering automated and scalable reporting solutions in areas of: Trading and Dealing, Compliance and AML, Finance Regularly review existing processes to identify optimisation opportunities and reduce...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Role Overview Responsible for executing day-to-day HR processes and ensuring accuracy across employee lifecycle activities. Supports HR operations, data administration, and compliance with internal policies and local labor laws. Plays a key role in maintaining HR systems and coordinating with cross-functional teams. Ensures smooth employee experiences by managing documentation, responding to HR-related queries, and supporting operational excellence across the organization. Key Responsibilities Manage the end-to-end employee lifecycle, including onboarding, offboarding, employment changes, transfers, contract renewals and terminations...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Own the quality assurance tasks for multiple projects, ensuring that the software meets the highest standards of quality and reliability Actively participate in design and requirements reviews to ensure testability and usability of features and products Lead testing efforts, including developing and maintaining automation frameworks and scripts Plan, implement and execute testing tasks in different product areas - DB, integration, functional, UI/UX Analyse test results to identify areas for improvement and recommend process changes as needed Provide technical and process...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Design and deploy dynamically scalable, self-healing infrastructure and applications in public and private cloud environments. Striving to constantly improve and automate the infrastructure design in order to achieve better resilience and scalability. Use IaaS automation tools like Terraform, AWS CloudFormation and Ansible. Migrate environments from on-premise infrastructure to AWS/GCP environments. Evaluate application and infrastructure KPIs and proactively mitigate bottlenecks and possible issues. Design zero-downtime infrastructures. Continuous performance improvement and...

At bunq, we don't solve growth by hiring more people. We solve it by building smarter systems. As our Reporting Expert, you'll transform regulatory reporting into an AI-powered one. You'll design the decision logic, reporting frameworks, and compliance guardrails that allow AI to handle reporting autonomously, while ensuring every submission reaches the right regulator, in the right format, at the right time. Take Ownership Turn reporting decisions into scalable logic that enables AI to handle an increasing share of regulatory reporting autonomously. Design reporting frameworks that can be rolled out across multiple countries without increasing operational complexity. Translate AML, CFT, and regulatory requirements into clear, buildable solutions for Product and Engineering. Use reporting exceptions to continuously improve automation and eliminate repetitive manual work. Build a repeatable framework that allows bunq to launch reporting operations in new markets...

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers. We are looking for a Senior AI Engineer to join our AI Engineering team and help design, build, and roll out production-grade AI solutions, with a strong focus on AI engineering, AI agents, agentic workflows, machine learning, GenAI, and LLM-based applications . This is a senior individual contributor role within the AI Engineering team. The Senior AI Engineer will work closely with the AI Tech Lead , engineering teams, product stakeholders, data teams, cloud/platform teams, and security teams to deliver reliable AI capabilities...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 4.5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Take task ownership in quality aspect and be responsible for work estimates, execution and task closure initiatives Actively participate in design and requirements reviews to ensure testability and usability of features and products Design and develop manual and automated test cases to ensure the quality and reliability of our software products Plan, implement and execute testing tasks in different product areas - DB, integration, functional, UI/UX Analyse test results to identify areas for improvement and recommend process changes as needed Ensure that all testing activities...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Over the past few years, our client base has grown 20 times to over 6 million, and client assets have grown over 50 times to over €40 billion. What You'll Do Design and deploy dynamically scalable, self-healing infrastructure and applications in public and private cloud environments. Use IaaS automation tools like Terraform, AWS CloudFormation and Ansible. Migrate environments from on-premise infrastructure to AWS/GCP environments. Handling operational and security alerts and incidents. Improving infrastructure, application and security monitoring systems. Continuous performance improvement and troubleshooting of critical components. Learn from your colleagues and share your knowledge with them. We have to grow as the company grows, and mutual, honest...

What’s in it for you? You’ll join a highly collaborative environment where innovation, ownership, and continuous learning are at the core of how we work. At MetLife, you’ll be empowered to deepen your expertise while contributing to the evolution of modern production management practices, including DevOps, automation, and AI-driven solutions. This role offers the opportunity to make a tangible impact—enhancing the resilience, performance, and security of critical platforms that support our business. Position objective: The Production Management Engineer (PME) ensures the reliability, performance, and stability of critical production platforms by combining production support with modern DevOps, observability, and automation practices. The role focuses on transitioning from reactive incident handling to proactive reliability improvement , leveraging monitoring, automation, and AI-enabled tools. In addition, the PME supports day-to-day operations and requires a solid...

Driving the next generation of wealth. Digital assets are redefining how wealth is created, used, and transferred. Since 2018 at Nexo, we have been building the future model of financial wealth - dynamic, accessible, and designed for a new generation of forward-thinking investors. But technology alone doesn’t drive progress. People do. We are a team of builders, strategists, analysts, creatives, and operators united by a shared mindset: advancement. We move fast, think long term, and take ownership. We challenge ideas, not people. We value clarity over noise and impact over optics. What makes Nexo different? We shape industry trends. We rethink how wealth works and build solutions that reflect that belief. That requires a certain kind of person. You will thrive here when you think independently and act decisively, take ownership without waiting for permission, and care deeply about quality, long-term value, and disciplined execution. The people who succeed at Nexo bring...