34 Client Service jobs in Sofia

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Support our clients at all levels Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect clients’ feedback and analyze how clients’ experience can be improved Keep open communication between the departments to resolve any issues Requirements: Proficiency in English & Chinese - C1+ level Advanced interpersonal...

Main Responsibilities: Build and prioritize the end to end client success roadmap across web,app,email,push, in-app, sms, viber and telemarketing touchpoints Map the critical moments from web session start to application drop off and approval trought repayment, repeat use and reactivation, design the automated and triggered journeys that move customers to the next valuable state or action  Set eligibility, suppression, frequency and channel policies using customer behaviour, value, risk and consent signals, while protecting the customer trust Translate lifecycle opportunities into business cases, monitor funded contracts, revenue, repeat rate, reactivation and channels cost – not opens and clics  Work with App, Web, Brand and Content, Client Service, Communications, Product, Data, Legal and IT teams to improve both the message and the customer experience Define business and data requirenments with technical owners, ensure events, triggers, integrations,...

ActivTrades is a global financial broker empowering traders since 2001. We provide access to over 1,000 financial instruments, including forex, stocks, indices, and commodities, supported by advanced technology and strong client service. We are currently expanding our marketing team and are looking for a PPC Specialist to drive paid acquisition growth and optimize performance marketing campaigns across multiple channels. What You'll be Doing Plan, execute, and optimize digital campaigns (acquisition, awareness, lead generation) across Google Ads, Meta, and other paid channels - including Search, PMAX, and App campaigns Own full-cycle PPC account management: setup, optimization, tracking, and performance reporting Conduct product, category, and competitive analysis across markets and channels Run A/B tests across ads, creatives, audiences, and landing pages Manage ad budgets efficiently across platforms, balancing profitability, scale, and growth Collaborate with design...

About us: ActivTrades is a global financial broker empowering traders since 2001. We provide access to over 1,000 financial instruments, including forex, stocks, indices, and commodities, supported by advanced technology and strong client service. We are seeking an experienced and commercially driven Head of Institutional Business to lead the growth of our global institutional offering. This is a strategic leadership role responsible for developing institutional client relationships, driving revenue growth, expanding partnerships, and enhancing our institutional trading solutions. You will work closely with senior stakeholders across Sales, Marketing, Risk, Compliance, Operations, and Technology to deliver best-in-class services for institutional and professional clients. Please note: Occasional international travel will be required for client meetings, industry events, and visits to Group offices. Responsibilities: Develop and execute the institutional business...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. The role We’re looking for a motivated Transfers Customer Experience Specialist to join our Transfers Customer Care team. This is a specialised support role focused on portfolio transfers, working closely with Transfer Operations on more complex and sensitive cases. You’ll support clients throughout the transfer journey - answering their questions, explaining requirements and timelines, and coordinating internally to ensure their investments are moved smoothly between providers. What you’ll do Handle client enquiries specifically related to portfolio transfers via chat and email. Guide...

Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence in major markets from the UK to Japan. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success. Our team is currently expanding, and we are looking for a Customer Support Agent with Hungarian and English to join our mission. Main Responsibilities: Provide technical and financial support to customers via email and live chat; Assist with software installation, account registration, and platform operations; Research and resolve client queries to ensure full satisfaction and case completion; Verify request details to maintain high standards of security and accuracy; Educate users on the company’s financial instruments and diverse trading services; Collaborate with team members to improve a product used by thousands worldwide. Requirements: Fluency in Hungarian and English (written and verbal); Strong computer...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. The role We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service. Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise. What you need to have Proficiency in English (C1 or above) Customer-orientated approach Good time management and multitasking skills Willingness to learn and develop Adaptiveness to a...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Design, implement, and maintain automation rules, workflows, and routing logic to improve first response times, reduce manual ticket handling, and maintain CSAT above established benchmarks Conduct regular audits of existing automations to identify bottlenecks, false positives, ticket leakage, and incorrect routing Improve automation performance to increase agent efficiency and ensure tickets are handled accurately Develop rules based and dynamic routing to assign tickets according to language, product expertise, client tier, ticket content, client attributes, and real time agent capacity Configure and maintain Zendesk ticket...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 6 million clients, with more than €38 billion in assets under management, a testament to the scale and trust we’ve built in just a few years. Our platform is powered by a modern, high-performance engineering stack designed for scale and reliability: Java 21 (Spring), Go, Node.js (TypeScript), PostgreSQL, MariaDB, Redis, Kafka, ClickHouse, Elasticsearch, Docker, Grafana, AWS, k8s, Kibana . We offer remote or hybrid working, depending on role, with flexibility balanced against team performance and collaboration needs. We also provide an attractive benefits package, which may vary depending on your location. Full details will be shared during the initial screening, and we encourage you to come prepared with any questions. What You’ll Do...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. The role We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service. Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise. What You Need To Have Proficiency in English (C1 or above) Customer-orientated approach Good time management and multitasking skills Willingness to learn and develop Adaptiveness to a...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are seeking a strategic and technically hands-on Team Lead to head a high-impact team responsible for managing the full lifecycle of financial and regulatory data reporting across our regulated entities. This role involves a strong mix of technical expertise, financial acumen, and leadership skills to ensure the delivery of accurate, reliable, and regulatory-compliant reporting processes. Responsibilities: Lead the Financial Analytics team in delivering automated and scalable reporting solutions in areas of: Trading and Dealing, Compliance and AML, Finance Regularly review existing processes to identify optimisation opportunities and reduce...

Who are we? At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins at scale, and in real time. The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API. A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180billion volume annually. How will you add value to the OpenPayd journey? Execute daily cash management activities, including FX deal funding, and settlement. Initiate, review and release treasury-related payments (intercompany, FX) in collaboration with Finance and Banking partners. Review prior-day bank activity and maintain daily cash position (inflows...

What’s in it for you? You’ll work in a collaborative team, with great focus on professional growth and always there to shape together the best solutions for our business. As an expert in your profession, MetLife will develop you further and nurture your best talent, whilst building on your potential. In this role, you will have the opportunity to create an impact, contributing to the effectiveness of the business. Position objective: To recruit, select, train, supervise, develop and retain active and productive agents and Unit managers (UM) and provide all necessary directions, management and support in order to achieve the required results, in a timely, profitable and sustainable manner. To ensure agents and Unit managers in their area of responsibilities are doing their job on a daily basis and in accordance with the company’s standards. Main responsibilities: Recruitment v Actively searches on the market potential managers and agents; v Creates a database with...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. We're looking for a Procurement Specialist to join our Procurement team reporting to the Head of Procurement. In this role, you'll support sourcing, vendor management and contract administration across the business, helping ensure we buy well, manage supplier relationships effectively, and keep spend under control. This is a hands-on role for someone who enjoys detail, structure and working across multiple stakeholder groups. You'll be the day-to-day contact for procurement requests, from initial sourcing through to contract renewal. What You'll Do Manage end-to-end procurement requests,...

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We are looking for a Java Web Developer to join a team of Web Development department. Our current project is creating a software product that can truly compete in the global market! We expect the Java Web Developer: Develop new and improve the existing functionality of our rich internet applications, Develop server side logic and develop client-server APIs (REST, WebSocket), Analyze and improve performance on both server and client side, Work on improving development process and developer experience, Work on improving observability and traceability of our components, Communicate with designers, developers, business analysts and...

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We’re looking for an experienced Android developer to help us evolve our mobile application used by thousands of clients on a daily basis. While we primarily use Kotlin for all new code, there are still some portions in Java that require attention. We have a p roprietary high-performance mobile transport and share some portions of the code between iOS and Android through cross-compilation. Besides mobile development, our engineers are actively participating in BFF (Backend For Frontend) component development, so we are always sure that we have the most convenient structure and format of the data. We expect the Android Developer...

Capital.com is a global fintech company with over 1,000,000 clients worldwide. Our platform offers CFD trading across 5,000+ markets, powered by proprietary AI technology that helps traders make better decisions. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. As part of our continued investment in security and regulatory resilience, we are seeking a Security Architect to own the design of our enterprise security governance, risk, and compliance (GRC) framework. This is a senior, high-visibility role that sits at the intersection of security architecture, multi-jurisdiction regulatory compliance, and organizational risk — shaping how a global fintech company regulated across five jurisdictions thinks about, measures, and reduces security risk. Responsibilities: Own the enterprise...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Design and deploy dynamically scalable, self-healing infrastructure and applications in public and private cloud environments. Striving to constantly improve and automate the infrastructure design in order to achieve better resilience and scalability. Use IaaS automation tools like Terraform, AWS CloudFormation and Ansible. Migrate environments from on-premise infrastructure to AWS/GCP environments. Evaluate application and infrastructure KPIs and proactively mitigate bottlenecks and possible issues. Design zero-downtime infrastructures. Continuous performance improvement and...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are seeking a highly skilled Senior Recruiter to support Capital.com’s continued growth and evolving hiring needs. This role is responsible for managing the end-to-end recruitment process, sourcing and attracting top talent, and serving as a strategic business partner to hiring managers and stakeholders across the organisation. Responsibilities End-to-End Recruitment Process: Manage the full recruitment lifecycle, from initial job requisition to offer acceptance. Develop and implement effective recruitment strategies to attract top engineering talent Sourcing: Proactively source and identify potential candidates using various methods,...

Our mission is to enable everyone to build wealth Our mission is to enable everyone to build wealth. We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 6 million clients, with more than €40 billion in assets under management, a testament to the scale and trust we've built in just a few years. The Role We are looking for a 3D artist to own the production of Trading 212's 3D brand world behind our 2026 visual identity. You will model, texture, and optimize animation-ready assets from approved concepts, storyboards, and banner briefs, working closely with our design and motion teams. This is a production role. You are the person who turns creative direction into finished, on-brand 3D. The 3D brand system is new, so you will help define how it is built and shipped, not inherit a fixed pipeline. You will own the 3D craft for a brand...