17 Customer Operations jobs in Stockholm

Who We Are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The opportunity Are you an experienced Product Manager looking for a new challenge, an opportunity to further advance your skills, and a career in a great working environment? If you are a highly motivated with a genuine curiosity about technology and with a passion to deliver innovative products, get ready to join our team! In this position, you will be based in Stockholm and will report to the Head of Customer Onboarding Solution and Design. You will play a key role in our new pan-European...

At Qred, we’re building the world's best bank for small businesses. Since launching 11 years ago, we’ve grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, we’re now looking for a React Native Developer for the next phase of growth. About The Role You will own the mobile product experience end-to-end, making real decisions about how a shared codebase should be structured, not just building features inside one. You’ll be working cross-functionally across mobile, web, and design, and your mission is to build robust features that power our rapid global expansion. Key Responsibilities Build and maintain high-performance, cross-platform (iOS, Android, web) features in our unified codebase for...

Trapets is on a mission to help companies fight financial crime. As a market leader in RegTech SaaS, we deliver cutting-edge solutions to the financial industry, enabling compliance with regulations and preventing financial crime. Our platform, Instantwatch, monitors customers' daily operations, ensuring protection against money laundering, fraud, and terrorist financing. We are now seeking an experienced and commercially driven Customer Success Manager to join our Stockholm team and help drive the next phase of our growth. About The Role At Trapets As a Customer Success Manager (CSM) at Trapets, you will play a pivotal role in ensuring that our customers derive maximum value from our solutions. You will focus on building long-term success and relationships with key customers, overseeing account governance and expansion strategies. This role requires an understanding of complex B2B relationships and stakeholder management combined with a passion for driving customer success and...

At Qred, we’re building the world's best bank for small businesses. Since launching 11 years ago, we’ve grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, we’re now looking for a Head of 1st Line Compliance for the next phase of growth. About The Role As our Head of 1st line Compliance, you will bridge the gap between regulatory requirements and business execution, ensuring our operations remain robust during rapid scaling. Operating directly within the business, you will have end-to-end ownership of our operational compliance framework. This mission-oriented role focuses on embedding regulatory precision into our day-to-day financial systems and product delivery. Key responsibilities Lead...

Role Description The Propositions Manager within FNZ is a key role that helps to define the propositional strategy for our customers; providing leadership and expertise in the following areas: Defining the overall propositional strategy for the region or area they are responsible for and being the accountable leader for the delivery of this strategy. Providing propositional assistance & guidance to our customers, working alongside customers to develop ongoing proposition roadmap Identifying future FNZ roadmap items in line with customer needs and market trends Collating, interpreting and sharing market competitor analysis. Using market knowledge to provide guidance to FNZ internally and our customers. Increasing FNZ market share by working closely with the FNZ sales and strategic relationship teams to develop future sales strategies for new and existing customers. Specific Role Responsibilities Define the overall propositional strategy across all market...

At Qred, we’re building the world's best bank for small businesses. Since launching 11 years ago, we’ve grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, we’re now looking for a Commercial Data Analyst for the next phase of growth. About The Role As our Commercial Data Analyst, you will bridge the gap between commercial execution and financial strategy by reporting directly to the Head of FP&A. You will have end-to-end ownership of our Growth Scorecard, analyzing full-funnel efficiency from granular marketing campaigns to partner channel profitability. This mission critical role empowers you to act as a data-driven accelerator, ensuring our customer acquisition strategy directly scales Customer...

About Our Team Meet the People Direct team. Our role is to provide first class support for Nordea employees and leaders with HR, salary and system related questions. Our team consists of passionate, ambitious and ready to take action colleagues. We are focused on development and to provide employee service with the highest quality and service culture. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us. Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us. About The Role We are seeking an experienced and detail-oriented Senior Payroll Expert to join our team in Sweden. In this role, you will take ownership of end-to-end payroll operations while ensuring full compliance with Swedish legislation, collective bargaining agreements (CBAs), and internal policies. You will serve as a trusted subject...

What You Will Do You will be part of Klarna's Financial Crime Intelligence team — an in-house team of experts spanning the full spectrum of case complexity, from routine reviews to the most complex, high-risk investigations. Whether your background is in fast-moving fintech environments or the deeper regulatory rigor of traditional banking, you'll bring that experience to bear on real, high-stakes cases, applying expert judgement to determine when escalation, enhanced due diligence, or regulatory reporting is required. Your Work Spans Three Layers Complex investigations — you'll own the cases too nuanced, layered, or novel for standard processes to resolve, and document why, helping the team build a shared understanding of where our remit begins. Intelligence — you'll spot emerging typologies, translate signals into actionable insight, and help the team stay ahead of new fraud and financial crime patterns rather than just reacting to them. Enforcement — you'll help turn...

As a Senior Business Analyst reporting to the Director of Business Analysis team, you'll play a critical role in shaping and delivering solutions that power clearing and settlement infrastructure for financial market participants worldwide. You will bridge product strategy and execution, working closely with cross-functional teams to translate client needs into impactful, high-quality product outcomes. You'll thrive in this position if you're analytical, collaborative, and passionate about financial technology and global markets — and you bring a continuous improvement mindset to a fast-paced, high-impact environment. Key Responsibilities Translate product strategy into a clear roadmap, prioritized backlog, and measurable outcomes that drive business value. Gather and communicate client insights, turning customer needs and challenges into actionable product requirements for development teams. Define and prioritize product requirements by balancing business value, delivery...

At Qred, we’re building the world's best bank for small businesses. Since launching 11 years ago, we’ve grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, we’re now looking for a ICT Risk & Vendor Specialist for the next phase of growth. About The Role You will take 1st Line ownership of Qred’s IT vendor landscape, procurement processes, and critical financial systems within the CTO organization. This role bridges technical operational oversight, vendor project management, and regulatory compliance to ensure our scaling infrastructure operates securely and efficiently under European banking standards. Key responsibilities Build and execute Qred’s 1st Line Third-Party Risk Management (TPRM)...

At Bits Technology, we are building the compliance operating system for regulated financial companies across Europe. Our mission is to revolutionize how businesses manage risk and regulatory compliance by offering cutting-edge, customizable compliance solutions. We are a team of ambitious and experienced individuals that have successfully raised capital from leading investors in the FinTech industry, positioning us as an emerging leader in the field. Over the past years, we have built a strong and stable team in Stockholm, a group of curious builders and commercial drivers who have laid the foundation for our product, culture, and growth journey. We are now looking for a GTM Lead Nordics to lead our commercial team and accelerate our growth across the region. You will own our go-to-market strategy, grow and develop a high-performing team, and play a key role in shaping the future of Bits. If you have deep FinTech or RegTech experience, a proven ability to lead commercial teams...

This is Worldline Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The Opportunity We are looking for a Program Manager in the Payments Merchant Risk domain, responsible for managing and reducing due diligence backlogs related to merchant onboarding and monitoring. You'll be at the heart of merchant risk and payments operations, taking ownership of ODD backlog management while driving operational transformation. The position offers high-impact visibility with measurable results, strategic ownership of backlog improvement initiatives, and exposure to complex...

What We Do At Qliro At Qliro we deliver safe and simple payments. We are a dedicated partner to our merchants who serve their customers every day. We believe that if our merchants grow, we grow. We are a company of dedicated, friendly and highly competent people that together have redefined what Qliro and payments can be. We are now on a journey of scaling our business both here in Sweden and the Nordics. What your team does We’re looking for a Senior Tech Lead to own the technical direction of our Credit & Fraud team, the team at the center of Qliro’s Pay Later platform. What we do here shapes whether customers can pay in a way that actually works for them, and whether we protect them from taking on debt they can’t handle. It’s a dual responsibility, and we take both sides seriously. We’re rebuilding the next generation of this system from the ground up, designed to handle a significant increase in transaction volumes as we scale. Part of what you’ll lead is making this...

As a Domain Security Lead (DSL), you act as the Business Information Security Officer (BISO) for a set of business domains at Klarna, for example payments, fraud prevention, banking, partner integrations, or engineering platforms. You are the bridge between business objectives and security requirements: you develop deep insight into the threats, vulnerabilities, systems, data, and risks unique to your assigned problem spaces, and you make sure security is embedded in day-to-day operations and major decisions so your domains can move fast, safely. You'll join the Security Enablement team within our first line of defense, working in close collaboration with our second-line assurance functions. You are the primary point of contact for all security matters in your domains: a strategic advisor and enabler. Our vision: enable Klarna to provide market-leading, secure, high-quality, and compliant solutions that everyone loves developing and customers love using. What You'll Do...

At Bits Technology, we are building the compliance operating system for regulated financial companies across Europe. Our mission is to revolutionize how businesses manage risk and regulatory compliance by offering cutting-edge, customizable compliance solutions. We are a team of ambitious and experienced individuals that have successfully raised capital from leading investors in the FinTech industry, positioning us as an emerging leader in the field. Over the past years, we have built a strong and stable team in Stockholm, a group of curious builders and commercial drivers who have laid the foundation for our product, culture, and growth journey. We are now looking for a GTM Lead Nordics to lead our commercial team and accelerate our growth across the region. You will own our go-to-market strategy, grow and develop a high-performing team, and play a key role in shaping the future of Bits. If you have deep FinTech or RegTech experience, a proven ability to lead commercial teams...

At Bits Technology, we are building the compliance operating system for regulated financial companies across Europe. Our mission is to revolutionize how businesses manage risk and regulatory compliance by offering cutting-edge, customizable compliance solutions. We are a team of ambitious and experienced individuals that have successfully raised capital from leading investors in the FinTech industry, positioning us as an emerging leader in the field. Over the past years, we have built a strong and stable team in Stockholm, a group of curious builders and commercial drivers who have laid the foundation for our product, culture, and growth journey. We are now expanding our commercial team and are looking for an Account Executive to join us in Stockholm. In this role, you will own the full sales cycle, help regulated financial companies solve complex compliance challenges, and play an important role in the next chapter of Bits' growth. If you are an experienced enterprise seller...

What We Do At Qliro At Qliro we deliver safe and simple payments. We are a dedicated partner to our merchants who serve their customers every day. We believe that if our merchants grow, we grow. We are a company of dedicated, friendly and highly competent people that together have redefined what Qliro and payments can be. We are now on a journey of scaling our business both here in Sweden and the Nordics. What your teams are doing: We are seeking a Product Designer to join our design team, working closely with two of our product teams: Checkout Experience and Web & App. As a Product Designer at Qliro you own the full design cycle — research, prototyping, and crafting engaging, intuitive experiences — across the products these two teams build. You work side by side with Product Managers and engineers in both teams to drive the design forward based on research and data, and you help shape our shared design framework together with the rest of the design team. Checkout...