8 Customer Success Manager jobs

Who we are? Silverfin is a cutting-edge cloud software solution built by accountants, for accountants. Founded in 2013, Silverfin was created to solve the frustrations of manual, error-prone processes in analysing financial data and compliance. From day one, we’ve been a cloud-first platform with an open API architecture, leveraging structured data to transform how accountants work. Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance. In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry. Today, Silverfin is trusted by over 1000+ firms across 19 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, PKF, Baker Tilly, Grant Thornton,...

Job Profile Summary We are looking for an enthusiastic and experienced Product Manager to strengthen our Acquiring squad and help shape the future of digital payments for merchants . If you are curious — or even passionate — about the merchant ecosystem, Ecommerce, and how businesses get paid, and if you enjoy translating customer needs into impactful solutions, this role gives you the opportunity to make a tangible difference for our clients. About The Role Within ING’s Payments Tribe , our ambition is to offer smart, seamless, personalized and reliable payment experiences across all channels. Payments are a daily touchpoint for our clients and sit at the very heart of the bank. The Payments Tribe is composed of three closely collaborating areas: Cards & Payments Acquiring, Accounting & International Payments Cash & ATMs You will join a small, highly collaborative Acquiring squad covering products such as Ecommerce payments, Point of Sale and...

Why Paynovate? Paynovate is a Belgium-based fintech with more than 80 talented employees. We're building a company where ownership, initiative, and impact are expected. As a regulated e-money institution, we design and operate payment solutions across acquiring, payment accounts, and payment services. As we continue to scale, we are reaching an important inflection point: moving from a project-driven organisation to a true product organisation. Today, our Payment Accounts stack is a critical foundation for everything we build, but we need to strengthen how we structure and deliver.To support this, we are looking for a Product Manager who will bring clarity, ownership, and customer-driven thinking into how we build and evolve this domain. Your Mission You will start by understanding how the product is actually used, where it breaks, and where the real pain points are. You will then own and evolve our Payment Accounts products into a scalable, reliable, and...

Your role We are looking for a motivated Customer Journey Expert to join our Digital Aftersales team , where you will play a key role in strengthening and growing ING’s investments franchise. You will focus on optimizing the post-sales experience of our investors, driving engagement, satisfaction, and commercial growth. Your Key Responsibilities As a Customer Journey Expert, you will: Continuously improve post-sales investment customer journeys, leveraging customer activation, cross-sell, and upsell opportunities Contribute to overall sales targets by growing the number of active investors and strengthening our investment franchise Design and implement actions to reduce churn within our existing investor base, using predictive models and churn signals Develop initiatives to improve NPS and overall customer satisfaction among investors Use customer and digital analytics to identify improvement areas and growth opportunities Support change management and drive...

Job Profile Summary We are looking for an enthusiastic and experienced Product Manager to strengthen our Acquiring squad and help shape the future of digital payments for merchants . If you are curious — or even passionate — about the merchant ecosystem, Ecommerce, and how businesses get paid, and if you enjoy translating customer needs into impactful solutions, this role gives you the opportunity to make a tangible difference for our clients. About The Role Within ING’s Payments Tribe , our ambition is to offer smart, seamless, personalized and reliable payment experiences across all channels. Payments are a daily touchpoint for our clients and sit at the very heart of the bank. The Payments Tribe is composed of three closely collaborating areas: Cards & Payments Acquiring, Accounting & International Payments Cash & ATMs You will join a small, highly collaborative Acquiring squad covering products such as Ecommerce payments, Point of Sale and...

At Capco, We Celebrate YOU! At Capco, we pride ourselves on fostering an inclusive and supportive workplace. By joining us, you’re stepping into a space where we encourage you to #BeYourselfAtWork . Diversity isn’t just a box tick; it’s the core of our success. We actively welcome individuals from all identities and backgrounds, and we’re committed to unlocking your unique potential. We also understand that every professional journey is unique, and some candidates may require reasonable adjustments in our hiring process. We’re here to accommodate and set you up for success. If you need assistance at any stage, feel free to mention this on your application form or talk directly with your recruiter. Why Capco? Capco is a global technology and business consultancy , operating at the forefront of financial services and energy transformation . With innovation and collaboration ingrained in our culture, we help our clients stay agile and...

About Capco Capco is a global technology and business consultancy focused on the financial services and energy sectors. We combine deep industry expertise with innovative thinking to help our clients transform their businesses, modernize their technology landscapes, and deliver exceptional customer experiences. At Capco, you will work in an entrepreneurial environment where collaboration, innovation, and continuous learning are part of our DNA. Our consultants contribute to high-impact transformation programs across leading financial institutions. The Role We are looking for a Functional Analyst with proven experience in Digital Assets, Blockchain, Tokenization, or Distributed Ledger Technology (DLT). This is a specialist role for professionals who have worked on financial services transformation initiatives in emerging digital asset ecosystems. Digital Assets are reshaping the future of financial services. Tokenization, blockchain, programmable money, digital wallets,...

About Capco Capco is a global technology and business consultancy focused on the financial services and energy sectors. We combine deep industry expertise with innovative thinking to help our clients transform their businesses, modernize their technology landscapes, and deliver exceptional customer experiences. At Capco, you will work in an entrepreneurial environment where collaboration, innovation, and continuous learning are part of our DNA. Our consultants contribute to high-impact transformation programs across leading financial institutions. The Role The financial services industry is rapidly evolving through the adoption of Digital Assets, Blockchain, Tokenization, and Distributed Ledger Technology (DLT). These technologies are reshaping payments, capital markets, digital identity, custody, and the way financial institutions create, exchange, and manage value. As a Business Analyst – Digital Assets & Blockchain , you will join Capco's consulting team and work on...