2 Direct Sales jobs

Main Responsibilities: Build and prioritize the end to end client success roadmap across web,app,email,push, in-app, sms, viber and telemarketing touchpoints Map the critical moments from web session start to application drop off and approval trought repayment, repeat use and reactivation, design the automated and triggered journeys that move customers to the next valuable state or action  Set eligibility, suppression, frequency and channel policies using customer behaviour, value, risk and consent signals, while protecting the customer trust Translate lifecycle opportunities into business cases, monitor funded contracts, revenue, repeat rate, reactivation and channels cost – not opens and clics  Work with App, Web, Brand and Content, Client Service, Communications, Product, Data, Legal and IT teams to improve both the message and the customer experience Define business and data requirenments with technical owners, ensure events, triggers, integrations,...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. The role We’re looking for a motivated Transfers Customer Experience Specialist to join our Transfers Customer Care team. This is a specialised support role focused on portfolio transfers, working closely with Transfer Operations on more complex and sensitive cases. You’ll support clients throughout the transfer journey - answering their questions, explaining requirements and timelines, and coordinating internally to ensure their investments are moved smoothly between providers. What You’ll Do Handle client enquiries specifically related to portfolio transfers via chat and email. Guide clients...