32 Customer Operations jobs

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus. Who we are.   Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.  Let's talk about the cool stuff you will do at Axi! The IT Support Engineer serves as the first point of contact for all technical inquiries, delivering both 1st and 2nd level support to core business users. This role focuses on supporting users' digital workplace environments and the applications essential to their daily responsibilities. Support is provided through multiple...

Why this role matters The Data & Analytics team plays a pivotal role in the success of our CRM Marketing function and whole Marketing division by providing high-quality experimentation and timely analytical insights as well as data-backed recommendations, maintaining data operations and ensuring data quality. The role is based in our office in Limassol, Cyprus. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free. What you'll actually do Design and execute A/B tests, set hypotheses, measure experiment results, apply statistical methodologies and provide actionable recommendations to optimise CRM campaigns. Perform data analysis from clients and partners to understand user behavior, identify trends, and uncover opportunities for growth and retention. Work closely with CRM Marketing and other Marketing teams to gather requirements, align on objectives, and define the scope of data tasks. Understand the CRM...

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here. We are constantly growing and are excited to share that we are looking for a Tax Operations Analyst to join...

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have 40 million registered users from 75 countries and our platform is available in 20 languages. eToro is an innovative, fast growing business and listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here. We are constantly growing and are excited to share that we are looking for a Senior Operations Analyst to join our team! As a Senior Operations...

Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story. We are looking for an AML Officer who will be responsible for monitoring, detecting, and reporting suspicious financial activity while ensuring the company complies with anti–money laundering regulations and related financial crime laws. Responsibilities Review and investigate AML alerts, unusual transactions, and suspicious activity. Handle AML escalations from Onboarding, Customer Support, Operations, and other business units. Conduct transaction monitoring reviews and identify potential financial crime risks. Support the preparation of SARs/STRs and escalate cases to the MLRO where necessary. Perform...

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for over a million clients globally. Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose. Why this role matters Collect, process, and analyze data to generate actionable insights supporting data-driven decision-making across the Client Relationships & Service Division . The role involves identifying trends, uncovering patterns, causal Inference and creating visualizations or reports to communicate findings effectively to stakeholders, driving improvements in operations, strategy, and performance. The role is based in our Limassol office, Cyprus. In case of relocation, we offer full relocation support for you and your...

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide. Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose. Why this role matters As our Senior Compliance Specialist, you aren't here to simply check boxes or stall progress; you are a strategic engine driving our sustainable growth. Navigating an increasingly demanding, multi-jurisdictional regulatory landscape is one of our highest-stakes challenges, making this position the critical bridge between strict global mandates and real-world business execution. You will turn complex requirements into practical strategies across everything from AML and trading to marketing and customer...

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for over a million clients globally. Why this role matters The Payments Operations Specialist at Exness ensures the smooth and secure execution of client payment transactions within the company’s financial ecosystem. The role focuses on monitoring, processing, and troubleshooting client deposits and withdrawals while identifying potential abuse or fraud. Its main goal is to maintain a controlled and trustworthy payments environment that enhances clients’ overall experience with Exness. What you'll actually do Process withdrawals (pendings) – top priority task (at least 50% of work time). Support customer queries through the case management system related to deposits and withdrawals. Identify and resolve issues related to transaction processing by conducting analysis and following...

Why this role matters The Data & Analytics team plays a pivotal role in the success of our CRM Marketing function and whole Marketing division by providing high-quality experimentation and timely analytical insights as well as data-backed recommendations, maintaining data operations and ensuring data quality. The role is based in our office in Limassol, Cyprus. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free. What you'll actually do Design and execute A/B tests, set hypotheses, measure experiment results, apply statistical methodologies and provide actionable recommendations to optimise CRM campaigns. Perform data analysis from clients and partners to understand user behavior, identify trends, and uncover opportunities for growth and retention. Work closely with CRM Marketing and other Marketing teams to gather requirements, align on objectives, and define the scope of data tasks. Understand the CRM...

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have 40 million registered users from 75 countries and our platform is available in 20 languages. eToro is an innovative, fast growing business and listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here. eToro is looking for a  Talent Acquisition Partner  to join our global TA team and support hiring across key business...

Join IronFX and shape the future of online trading. IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a strong commitment to cutting-edge technology, top-tier service, and continuous innovation, we empower traders worldwide with world-class platforms and resources. We are looking for an experienced and driven Senior Payments Partnership Supervisor. The successful candidate will supervise the Payments Partnership function working closely together with the Payments Operations Manager and Head of Business Operations, overseeing PSP relationships, payment infrastructure expansion, and strategic payment initiatives across multiple markets. This role combines mentoring junior team members, driving the onboarding function end to end, stakeholder management, and operational excellence to ensure a seamless and efficient payments ecosystem that supports IronFX's global growth. What...

Who we are.   Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.  Let's talk about the cool stuff you will do at Axi! The IT Support Engineer serves as the first point of contact for all technical inquiries, delivering both 1st and 2nd level support to core business users. This role focuses on supporting users' digital workplace environments and the applications essential to their daily responsibilities. Support is provided through multiple channels, including phone, email, ticketing systems and in-person interactions. As part of the 24/7 SOC team, the Service Desk will also be...

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you. We are a certified Great Place to Work company. Responsibilities Receiving, validating, and executing exchange-based cryptocurrency orders swiftly and efficiently Preparing CySEC reporting obligations relevant to client trading Monitoring client transactions and ensuring sufficient funding on exchange accounts to cover STP flow Performing competitor analysis...

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have 40 million registered users from 75 countries and our platform is available in 20 languages. eToro is an innovative, fast growing business and listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here. We are constantly growing and are excited to share that we are looking for a Senior Operations Analyst to join our team! As a Senior Operations...

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide. Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose. Why this role matters Collect, process, and analyze data to generate actionable insights supporting data-driven decision-making across the Client Relationships & Service Division . The role involves identifying trends, uncovering patterns, causal Inference and creating visualizations or reports to communicate findings effectively to stakeholders, driving improvements in operations, strategy, and performance. The role is based in our Limassol office, Cyprus. In case of relocation, we offer full relocation support for...

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus. Who We Are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you will do at Axi! The role represents Axi within the Client Success function, contributing to positive client outcomes, retention, and long-term value through tailored support, practical insights, and solution-focused guidance that strengthens Axi’s global brand. Your EDGE Assignment/You Will Deliver high-quality, multi-channel support to...

  FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Senior AQA Engineer (Fullstack) in the Cyprus office - a certified Great Place to Work®. We are developing a social trading platform and are looking for a strong automation engineer who will build end-to-end test coverage across all product layers, with a primary focus on native mobile applications (iOS / Android) and web. This is a role with real autonomy — you will not be "just another QA in the team," but the person who defines quality standards and gradually builds a process where code physically cannot be pushed to production without passing tests. Currently, there are no automated tests for the mobile applications at all — you will be responsible for building automation from scratch and...

We are a CySEC-regulated financial services entity committed to maintaining the highest standards of IT security and operational resilience. We are looking for a motivated Junior IT Support Specialist to join our growing team. This is an excellent opportunity for an IT professional eager to develop their technical skills and gain exposure to DORA (Digital Operational Resilience Act) and IT regulatory requirements within a regulated financial environment. You will provide critical technical support to our employees while working closely with senior IT, Risk and Compliance teams to ensure our systems and infrastructure meet the stringent requirements of financial services regulation. Responsibilities Provide day-to-day 1st and 2nd line IT support to employees Assist with hardware and software troubleshooting, user accounts, and access rights management Support IT onboarding and offboarding processes for new and departing employees Assist with IT security...

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for over a million clients globally. Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose. Why this role matters As a Marketing Automation Specialist within the CRM Marketing department, you are responsible for the execution and maintenance of automated customer journeys that support global trader engagement. Reporting to the Team Leader, you work autonomously within established procedures to set up, test, and deploy multi-channel communications. Your primary goal is to ensure the technical reliability of our lifecycle flows, supporting the retention strategy by delivering personalized messages with high execution standards....