2 back office administrator jobs

We are seeking a Customer Service & Back Office Shift Manager to take a key role in leading our team and managing day-to-day Customer Service and Back Office operations. This role is ideal for an experienced team leader with a strong customer and operational mindset, excellent communication skills, and the motivation to learn and grow in a dynamic financial environment. Responsibilities Lead and manage the Customer Service & Back Office team during the shift. Provide professional guidance and support to team members while monitoring service and operational quality. Handle complex customer inquiries, escalations, and managerial-level conversations. Oversee customer onboarding, deposits, financial requests, and document verification processes. Ensure activities are performed according to company procedures and regulatory requirements. Collaborate with teams across Atrade and the global AvaTrade Group, including Trading, Operations, and technical teams. Identify...

We are seeking a Backoffice Agent to handle transactional tasks for company clients (end users) with precision and accuracy. This role requires high responsibility, strong time management abilities, and the ability to work efficiently in a fast-paced environment. Responsibilities Processing client’s withdrawal request within agreed timeline and processes • Perform financial related actions in Clients accounts within agreed timeline: o Withdrawals o Deposits o Bonus o Internal transfers o Adjustments (debit, credit, payments) • Manage Ava’s customer facing team’s inquiries tickets relating to client financial actions • Follow the BackOffice team procedures, protocols, company regulations and best practices. • Meet personal/team qualitative and quantitative KPI targets • Bring new hires in the team up to speed (according to TL directions) Requirements • Able to work 4 days/shifts a week (3-4 hours) , between extended business hours (9:00 – 13:00) Monday through...