18 customer support jobs in Sofia

Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence in major markets from the UK to Japan. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success. Our team is currently expanding, and we are looking for a Customer Support Agent with Hungarian and English to join our mission. Main Responsibilities: Provide technical and financial support to customers via email and live chat; Assist with software installation, account registration, and platform operations; Research and resolve client queries to ensure full satisfaction and case completion; Verify request details to maintain high standards of security and accuracy; Educate users on the company’s financial instruments and diverse trading services; Collaborate with team members to improve a product used by thousands worldwide. Requirements: Fluency in Hungarian and English (written and verbal); Strong computer...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. The role We’re looking for a motivated Transfers Customer Experience Specialist to join our Transfers Customer Care team. This is a specialised support role focused on portfolio transfers, working closely with Transfer Operations on more complex and sensitive cases. You’ll support clients throughout the transfer journey - answering their questions, explaining requirements and timelines, and coordinating internally to ensure their investments are moved smoothly between providers. What you’ll do Handle client enquiries specifically related to portfolio transfers via chat and email. Guide...

We’re looking for a Full-Stack Engineer to help enhance our Cloud Cost Control (CCC) platform by building end-to-end backend and frontend solutions and delivering new features at scale. You’ll develop RESTful APIs and data integrations (e.g., PostgreSQL/Databricks), strengthen performance and security, and drive reliable delivery through CI/CD, Infrastructure as Code, and production observability.   Key Responsibilities: Design, build, and support full stack solutions for backend and frontend applications Develop and maintain RESTful APIs, ensuring seamless integration with databases like PostgreSQL and Databricks Enhance the Cloud Cost Control (CCC) platform for modularity, scalability, and feature improvements Improve application performance, security, reliability, and automate deployments through DevOps practices Manage CI/CD pipelines, define Infrastructure as Code, and set up monitoring and observability for production systems...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Design, implement, and maintain automation rules, workflows, and routing logic to improve first response times, reduce manual ticket handling, and maintain CSAT above established benchmarks Conduct regular audits of existing automations to identify bottlenecks, false positives, ticket leakage, and incorrect routing Improve automation performance to increase agent efficiency and ensure tickets are handled accurately Develop rules based and dynamic routing to assign tickets according to language, product expertise, client tier, ticket content, client attributes, and real time agent capacity Configure and maintain Zendesk ticket...

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Job Description You will support the execution of the control testing plan by conducting accurate tests of controls. Control Testing Analysts evaluate the design and operational effectiveness of controls, document findings, and recommend corrective actions. Reporting to the Head of Business Control Testing. What You'll Do Control Testing Execution: Perform control testing activities, including walkthroughs, sampling, and root cause analysis. Evaluate control design and operational effectiveness against defined criteria. Documentation: document testing procedures and...

SumUp helps businesses get paid effortlessly, process orders fast, sell online instantly, and manage money smarter. We build the tools that let merchants thrive and deliver outstanding customer experiences. But we don’t just simplify transactions — we’re reshaping the future of fintech. Sofia has been the heart of SumUp’s payments platform since day one. For over a decade, our Payments Tribe — made up of cross-functional, autonomous squads — has powered secure, scalable payment processing for card-present and card-not-present (CNP) transactions in 36+ markets, helping millions of merchants grow, get paid, and thrive. We’re looking for an Engineering Manager to lead and grow a team of talented engineers within our Payments domain, which is SumUp’s foundational product, underpinning everything else we do. You’ll collaborate closely with Product and Business partners to scale the backend systems behind SumUp’s global payments engine - securely processing millions of transactions...

About Tide At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide Facts Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Support our clients at all levels Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect clients’ feedback and analyze how clients’ experience can be improved Keep open communication between the departments to resolve any issues Requirements: Proficiency in English & Chinese - C1+ level Advanced interpersonal...

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Job Description The Commercial Management team, part of the Customer Value Office, provides commercial management services to the UK&I business in order to assist in profitably reaching its financial targets with an acceptable level of commercial and contractual risk. The Commercial Management team supports the business from a contractual perspective by supporting, and where required leading, the negotiation and conclusion of commercial contracts with our customers. The team is supported by its own internal legal team and by other functions across Experian such as...

We’re looking for a Full-Stack Engineer to help enhance our Cloud Cost Control (CCC) platform by building end-to-end backend and frontend solutions and delivering new features at scale. You’ll develop RESTful APIs and data integrations (e.g., PostgreSQL/Databricks), strengthen performance and security, and drive reliable delivery through CI/CD, Infrastructure as Code, and production observability.   Key Responsibilities: Design, build, and support full stack solutions for backend and frontend applications Develop and maintain RESTful APIs, ensuring seamless integration with databases like PostgreSQL and Databricks Enhance the Cloud Cost Control (CCC) platform for modularity, scalability, and feature improvements Improve application performance, security, reliability, and automate deployments through DevOps practices Manage CI/CD pipelines, define Infrastructure as Code, and set up monitoring and observability for production systems...

Join the best bank to work for in Bulgaria* Who we are: Do you want to join a well-established bank with a start-up culture? No, we’re not joking! At tbi , we have been one of the most dynamic banks in the region for years, and we continue to grow fast. We combine a strong track record with the energy and pace of a start-up - always looking for better ways to do things, always moving forward. It's all about our people . Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 70% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say. Do you want to...

SumUp enables businesses to get paid easily, process orders quickly, sell online instantly, and have full control over their money. We create the tools businesses need to make their business and their customer experience thrive. And we love it! :) Joining the Payments Tribe will be exciting for you if you enjoy turning complex data into clear, actionable stories. Our teams produce vast amounts of data, and we have a solid foundation of curated datasets. Your mission is to bridge the gap between that data and business decisions - deciding what to show, what to hide, and how to guide stakeholders from top-level KPIs to supporting evidence. As a ( Senior) Product Data Analyst , you won’t just be "building reports." You will be the architect of our analytical narrative, ensuring that our dashboards are intuitive, trustworthy, and high-impact. You will partner with our Data Analytics Engineers so you can focus 100% on insights, visualization, and product experimentation. What...

About Tide At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide Facts Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a...

About Tide At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide Facts Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a...

Driving the next generation of wealth. Digital assets are redefining how wealth is created, used, and transferred. Since 2018 at Nexo, we have been building the future model of financial wealth - dynamic, accessible, and designed for a new generation of forward-thinking investors. But technology alone doesn’t drive progress. People do. We are a team of builders, strategists, analysts, creatives, and operators united by a shared mindset: advancement. We move fast, think long term, and take ownership. We challenge ideas, not people. We value clarity over noise and impact over optics. What makes Nexo different? We shape industry trends. We rethink how wealth works and build solutions that reflect that belief. That requires a certain kind of person. You will thrive here when you think independently and act decisively, take ownership without waiting for permission, and care deeply about quality, long-term value, and disciplined execution. The people who succeed at Nexo bring...

At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 6 million clients, with more than €50 billion in assets under management, a testament to the scale and trust we've built in just a few years. The role We are looking for a mid-level Motion Designer to help us drive our fast-paced motion output.This is a crucial, production-focused role, where you will independently execute briefs within an established motion language. The role is designed with progression in mind. Joining our motion department, you will step into a well structured environment with defined systems, organized files, and clear review gates rather than having to absorb conventions by osmosis. What you’ll do Apply the motion language: Bring established concepts to life, ensuring brand consistency and high...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Today, we serve over 6 million clients, with more than €50 billion in assets under management, a testament to the scale and trust we've built in just a few years. The role We are looking for a mid-level Motion Designer to help us drive our fast-paced motion output.This is a crucial, production-focused role, where you will independently execute briefs within an established motion language. The role is designed with progression in mind. Joining our motion department, you will step into a well structured environment with defined systems, organized files, and clear review gates rather than having to absorb conventions by osmosis. What You’ll Do Apply the motion language: Bring established concepts to life, ensuring brand consistency and high execution...