IT Support

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all.

At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products — you are actively shaping the future of finance.

We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. If you love a challenge, are passionate about making an impact, and are ready to grow alongside a dynamic, forward-thinking team, this is where you belong.

Challenge yourself. Challenge the future. Join NAGA!

Location: Bucharest (on-site).

Responsibilities:

• Supervise and promptly manage the day-to-day operations of the IT Tech Support team.
• Ensure seamless IT support and the operations across all locations within the group to maintain business continuity and efficiency.
• Collaborate effectively with internal teams and external partners, following instructions provided by the Manager. Communicate clearly and respectfully with colleagues, partners, and end users.
• Ensure the continuous operation and maintenance of computers, network infrastructure, and IT equipment.
• Monitor the ticketing system to ensure timely and efficient response to user issues. Assign and prioritize incoming support requests according to severity and SLA.
• Manage user accounts, access rights, and system subscriptions according to internal onboarding and offboarding procedures.
• Install and configure hardware, software, printers, IP cameras, Wi-Fi access points, and other IT peripherals based on company standards.
• Provide Tier 1 and Tier 2 technical support in a live production environment, handling support requests through the company's ticketing system.
• Perform on-site and remote troubleshooting.
• Proactively identify recurring technical issues and suggest solutions or automation.
• Assist in defining and refining IT service standards and documentation.
• Participate actively in team-based tasks and contribute to achieving departmental goals.
• Provide technical guidance and act as an escalation point for complex support issues.
• Assist the team with troubleshooting complex or escalated technical problems.
• Oversee performance of team members; set goals, conduct evaluations, give feedback, and support upskilling.
• Prepare regular reports on ticket trends, team performance, and SLA compliance.
• When applicable: recruit, train, and mentor new team members and support ongoing skills development.
• Comply with work instructions received from the Employer's external collaborators as indicated by the Manager and collaborate and communicate effectively with them.

Requirements

• 3+ years in IT technical support, including 1-2 years leading or supervising a team.
• Strong knowledge of hardware, networking (LAN/WAN, Wi-Fi), and IT peripherals (printers, IP cameras, etc.).
• Hands-on Tier 1/2 support experience in a live production environment.
• Experience with ticketing systems and SLA management.
• Experience with user account provisioning and onboarding/offboarding.
• Ability to lead, mentor, and evaluate team members.
• Strong troubleshooting skills (remote and on-site).
• Excellent communication skills across teams, partners, and end users.
• Comfortable working across multiple office locations.
• Fluent English.

Benefits:

• Global Career Evolution: Ready to grow fast and achieve your dreams? At our company, your passion and curiosity are the keys to unlocking exciting opportunities. Dive into a dynamic, international environment where innovative ideas and diverse perspectives drive success. Here, every project is a chance to create meaningful impact, expand your horizons, and shape the future. With the support of a global team, your hard work will propel you to new heights.

• Skill Hyper-Growth: If you are eager to stay ahead and challenge the future, NAGA is the right place for you. With top-tier training, certifications, and cross-functional projects, you will gain the skills to lead and innovate. Our culture of continuous learning means you will never stop growing, and you will have endless opportunities to collaborate and share knowledge with others. Together, we turn bold ideas into realities that make a difference.

• Connection & Belonging: Belonging to a supportive, vibrant team makes all the difference. We believe that when people feel connected, they perform at their best. That is why we offer endless opportunities to build genuine relationships through exciting activities and shared experiences. With us, you are not just joining a team – you are becoming part of a diverse, empowering community where everyone lifts each other up and celebrates success together.

• Reward & Recognition: In a world that is always changing, we ensure you feel secure and appreciated. Along with a competitive salary that reflects your expertise, we offer performance bonuses to reward your accomplishments. Your dedication doesn’t go unnoticed here – we celebrate your wins, big and small, and make sure you are always recognized for the value you bring to the team.

Don’t miss your chance to be part of something extraordinary.

Let’s meet and challenge the future together!