39 Client Service jobs

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. The Head of Risk will be the accountable risk leader for the UK entity, responsible for ensuring that all material risks affecting UK clients, regulatory posture, and operational resilience are identified, assessed, monitored, and reported effectively. This is a broad role covering financial risk (excluding direct dealing oversight), operational risk, conduct risk, and third party/outsourcing risk. A defining characteristic of this role is its operating model. Many core risk functions are delivered by the Group Risk team on an outsourced or shared services basis. The Head of Risk does not need to build and staff every capability locally. Instead, they...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. The Head of Risk will be the accountable risk leader for the UK entity, responsible for ensuring that all material risks affecting UK clients, regulatory posture, and operational resilience are identified, assessed, monitored, and reported effectively. This is a broad role covering financial risk (excluding direct dealing oversight), operational risk, conduct risk, and third party/outsourcing risk. A defining characteristic of this role is its operating model. Many core risk functions are delivered by the Group Risk team on an outsourced or shared services basis. The Head of Risk does not need to build and staff every capability locally. Instead, they...

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all. At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products – you are actively shaping the future of finance. We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong. Challenge yourself. Challenge the...

Build the future of FinTech at VIALET At VIALET, we're not just another electronic money institution. We're building a specialized financial platform for target industries, providing a comprehensive suite of solutions that empower businesses to thrive. We're laser-focused on delivering exceptional service and expert support to our clients, and we're ranked among the top EMIs in Lithuania in client funds, turnover, and revenue. As we scale, we're expanding to new industries and regions, solidifying our position as a leader in the FinTech landscape. Join our growing Transaction Monitoring & Sanction Screening team and help us shape the future of finance! Why VIALET? Impact: Directly contribute to a platform used by industry leaders. Growth: Be part of a rapidly expanding company with ambitious goals. Expertise: Work alongside a talented Transaction Monitoring & Sanction Screening team in a collaborative environment. Ownership: Take ownership and see your work...

Join us as a Payments Product Manager within our Transaction Banking (Global Transaction Banking) team, where you will support the development and delivery of Euro Clearing and payments solutions for Financial Institutions and FinTech clients. You will act as a trusted partner to the Product Lead, contributing to product strategy, delivery and stakeholder engagement across the end-to-end product lifecycle. You will play a key role in ensuring product initiatives are aligned to client needs, regulatory expectations and commercial objectives. Operating within a fast-paced and collaborative environment, you will contribute to the delivery of product workstreams, working closely with Technology, Operations and Control functions. You will translate business requirements into structured outputs, contribute to product roadmaps and support commercial analysis, while maintaining a clear focus on governance and risk. This role offers an opportunity to deepen expertise in payments and...

At Barclays Bank (Suisse) SA, we focus on delivering exceptional solutions to clients while maintaining a robust and sustainable risk framework. As an experienced Credit Risk Sanctioner (VP), you will play a critical role in supporting sound credit decision-making and enabling business growth, while protecting the bank's credit risk profile. This is a great opportunity to work on a diverse portfolio of high-net-worth, corporate, and institutional clients, while partnering with key stakeholders and developing your leadership capabilities within a Swiss private banking entity. Some Key Responsibilities You Will Have Include Analysis of lending applications, financial statements, credit reports, and other relevant documents to assess the borrower's creditworthiness and repayment capacity. Monitoring the performance of the Swiss credit portfolio, identifying potential risks and early warning signs of credit default. Evaluation of the risk profile of each application considering...

We hold EMI and CASP licenses from the CSSF and build international payments infrastructure for businesses operating across markets, currencies, and financial systems. We are creating a unified platform that brings together international payments, foreign exchange, and digital financial infrastructure - helping companies simplify treasury operations, expand into new markets, and connect traditional payment rails with the emerging digital economy. About the Role As our platform continues to evolve, we're looking for an adaptable, hands-on professional who enjoys working across customer operations, product improvements, and cross-functional collaboration in a fast-moving fintech environment. This is far more than a traditional customer support role. You'll work closely with Product, Engineering, Compliance, Finance, and Business teams to ensure our platform delivers an outstanding customer experience. You'll support clients, validate new product releases through User...

Lemonway est un établissement de paiement agréé, au cœur de la nouvelle économie européenne. L’entreprise sécurise les paiements en ligne pour les plateformes de financement participatif, d’économie collaborative, les marketplaces ainsi que les acteurs du e-commerce, avec un engagement fort en matière de lutte contre la fraude et la protection des fonds. Principalement régulée par l’ACPR et disposant du passeport européen valable dans 29 pays, Lemonway a son siège social à Paris et réunit 150 “ Lemonheroes” multiculturels et engagés. Aujourd’hui, plus de 400 plateformes nous font confiance. Nous gérons 1,5 million de portefeuilles utilisateurs après un processus de vérification KYC. Afin d’accélèrer sa croissance et de se positionner parmi les principaux prestataires de services de paiement (PSP) en Europe, Lemonway a levé 50 millions€ auprès de Breega, SpeedInvest et Toscafund. Rentable depuis 2023 et visant une croissance annuelle de 25 %, Lemonway recherche en permanence...

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers. To support our continued growth in the Netherlands, we are looking for an experienced Business Development Manager to join our Amsterdam team. This role focuses on identifying, developing, and closing new business opportunities across digital commerce and regulated payment environments, including high risk other online industries. The ideal candidate combines strong payments expertise with commercial acumen and understands how to build trusted, long-term relationships with merchants, platforms, and technology partners. You...

Job Description MultiSafepay is a leading payment service provider, offering omnichannel and advanced payment solutions to businesses across Europe. We are innovative and fast-growing, building powerful solutions that transform the way our clients do business. We focus on delivering real solutions to their challenges and always stay ahead of the curve. About The Role We are looking for a hybrid technical and client-facing professional to join our European growth engine. In this role, you will own the complex, high-value technical conversations that sit between pre-sales engineering and post-sales strategic success. You Will Work Across Two Complementary Product Stacks MultiSafepay – EU-centric acquiring built for omnichannel commerce with deep local expertise and payment method coverage. Antom – Global payment solutions covering tokenization, payout capabilities, risk management, connected commerce, and a broad range of global payment methods. Reporting to the...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. The Outsourcing & Third-Party Risk Manager will be responsible for establishing and overseeing a robust, group-wide outsourcing and third-party risk management framework across all entities within the Capital Vault Group. The role ensures that outsourcing and third-party arrangements support operational resilience, sound governance, and regulatory compliance across all jurisdictions in which the Group operates. Responsibilities: Own and maintain the Group Outsourcing and Third-Party Risk Management Framework, ensuring it remains aligned with regulatory expectations, market standards, and the Group’s risk appetite. Provide...

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Back Office Administrator to join our team! Your role at HFM: Process and monitor client withdrawal requests Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations Communicate with banks and payment processors Assist clients with general finance inquiries via phone and email Collaborate with other departments for back office related tasks Provide daily screenshots of payment gateway balances for accounting reconciliation Check KYC documents when required Requirements 1+ years’ experience in a Back Office, Finance or similar role Good command of the English language (oral and written) Experience in the FX/ Financial...

As a Junior Operational Risk Officer, you will play a key role in reinforcing iBanFirst's operational risk framework, with particular of our Business Continuity and Resilience programme and our Third Party / Outsourcing Risk Management activities. You will work closely with the Operational Risk Manager, pCISO, and business stakeholders to ensure that iBanFirst remains resilient, compliant, and well-prepared for disruptions, in line with DORA, NBB, and other applicable regulatory requirements. Key Responsibilities Operational Risk Management Support the maintenance and enhancement of the Operational Risk Framework, including the risk taxonomy, risk register, and risk appetite statements. Assist in facilitating Risk and Control Assessments (RCAs) with business units, particularly for process changes, new products, and new market entries. Map and document end-to-end business processes, identifying key controls, risk exposures, and process gaps in collaboration with...

Jste připraveni posunout svou kariéru na globální úroveň? Zanechte svou stopu v jedné z největších společností v oblasti plateb. Hledáme Specialistu/ku podpory platebních terminálů , který/á se připojí k našemu dynamicky se rozvíjejícímu týmu Operations v rámci Global Payments Europe, s.r.o. a pomůže utvářet budoucnost globálního obchodu. Jste komunikativní, rádi pomáháte zákazníkům, domluvíte se anglicky a jste ochotni pracovat v nonstop směnném provozu? Pak jste pro nás ideálním kandidátem! VHODNÉ PRO ABSOLVENT/ABSOLVENTKY: rádi v týmu přivítáme a zaučíme i juniory! Za co budete zodpovídat Poskytování zákaznické podpory obchodníkům využívajícím platební terminály a platební brány (CZ, SK, Malta) Řešení klientských dotazů a požadavků prostřednictvím telefonu a e-mailu včetně technických potíží Podpora při nastavování a správě platebních terminálů a SoftPOS zařízení Monitoring a ověřování transakcí, řešení reklamací a spolupráce s bankami Informování...

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Global Alliances and Channels team owns the Go-To-Market (GTM) partnerships for Stripe including management consultants, payment advisors, systems integrators and technology partners. We drive the development of the partnerships including enablement and solution design along with the go-to-market strategy where we work with partners to source new opportunities for Stripe and ensure they are delivered and activated with world class quality....

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About The Opportunity The Senior Risk Manager supports the Regional Head of Risk in overseeing financial and non-financial risks across the region. The role helps maintain robust risk frameworks, controls, governance, and reporting, while providing effective oversight and...

? Promuoviamo la Diversità: Invitiamo le persone con disabilità a candidarsi! (L.68/99) ? Questo ruolo fa parte del nostro impegno a promuovere un ambiente di lavoro inclusivo. Per questo motivo, Satispay dedica questa specifica opportunità a persone con disabilità o appartenenti ad altre categorie protette, in conformità con la legge italiana sulla tutela dell’occupazione (L.68/99). Accogliamo candidature da persone con ogni tipo di percorso. Non rientri tra i destinatari della L.68/99 ma vorresti comunque candidarti? Crediamo nel valore della diversità e del talento in tutte le sue forme! Se ti interessa questa posizione, ma non rientri tra le persone destinatarie della legge 68/99, clicca su questo link per candidarti. Chi siamo Le banche tradizionali non ti hanno mai dato pieno controllo della tua vita finanziaria. Satispay esiste per cambiare le cose: per mettere il potere della finanza nelle mani delle persone . Questo significa rendere i servizi finanziari semplici...

CMC Markets requires a suitably skilled Financial Risk Manager with relevant Futures & Options experience, who will be mandated with ensuring aspects of the Group’s financial risks are correctly captured, reported and scrutinised in a timely and efficient manner. This is a newly created role in Risk team with a focus on the Futures & Options (Exchange Traded and OTC) product, assisting in setting the reporting and continued ongoing monitoring. The role will cover both financial and liquidity risk management. *** Please note that this role requires 5 days onsite. *** Key Responsibilities: The Financial Risk Manager will develop, monitor and report various risk metrics ensuring breaches are appropriately reported or signed off. Daily interrogation, interpretation and reporting of stress testing. Drive the development of existing reporting of market, credit counterparty, and liquidity risk. Promote and raise awareness of FRM such that all stakeholders are aware of...

Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and portfolio of regulated digital asset banking, asset management, tokenization and B2B services. In Switzerland, Sygnum holds a banking licence and has CMS and Major Payment Institution Licences in Singapore. The group is also regulated in the established global financial hubs of Abu Dhabi, Luxembourg and is registered in Liechtenstein. We believe that the future has heritage. Our crypto-native team of banking, investment and digital asset technology professionals are building a trusted gateway between the traditional and digital asset economies that we call Future Finance. To learn more about how Sygnum’s mission and values are shaping this digital asset ecosystem,...

We are looking for an experienced Risk Manager to join a CySEC regulated entity of the group. The successful candidate will be responsible for overseeing the company's market, liquidity, credit and operational risk framework, ensuring that risks are effectively identified, monitored and controlled in line with regulatory requirements and the company's risk appetite. This is a hands-on role for someone with strong industry experience and a solid understanding of trading and risk management environments. Responsibilities: Develop, implement and maintain the company's overall risk management framework, ICT oversight Monitor market, liquidity, credit, counterparty and operational risks Monitor trading activity, exposure, leverage, margin levels and client risk Analyse and manage the company's exposure across different instruments and liquidity providers Establish and monitor risk limits, thresholds and escalation procedures Conduct regular stress testing, scenario...