HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Back Office Administrator to join our team!
Your role at HFM:
Process and monitor client withdrawal requests
Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations
Communicate with banks and payment processors
Assist clients with general finance inquiries via phone and email
Collaborate with other departments for back office related tasks
Provide daily screenshots of payment gateway balances for accounting reconciliation
Check KYC documents when required
Requirements
1+ years’ experience in a Back Office, Finance or similar role
Good command of the English language (oral and written)
Experience in the FX/ Financial Services Industry will be considered an advantage
Computer proficiency
Attention to detail
Benefits
22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
Participation in the Company’s Medical Scheme from day one
Birthdays are always a day off
Referral Bonus – refer a candidate we would all enjoy to work with
All applications will be handled with the strictest confidentiality.