29 Client Service Manager jobs

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all. At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products – you are actively shaping the future of finance. We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong. Challenge yourself. Challenge the...

Build the future of FinTech at VIALET At VIALET, we're not just another electronic money institution. We're building a specialized financial platform for target industries, providing a comprehensive suite of solutions that empower businesses to thrive. We're laser-focused on delivering exceptional service and expert support to our clients, and we're ranked among the top EMIs in Lithuania in client funds, turnover, and revenue. As we scale, we're expanding to new industries and regions, solidifying our position as a leader in the FinTech landscape. Join our growing Transaction Monitoring & Sanction Screening team and help us shape the future of finance! Why VIALET? Impact: Directly contribute to a platform used by industry leaders. Growth: Be part of a rapidly expanding company with ambitious goals. Expertise: Work alongside a talented Transaction Monitoring & Sanction Screening team in a collaborative environment. Ownership: Take ownership and see your work...

Join us as a Payments Product Manager within our Transaction Banking (Global Transaction Banking) team, where you will support the development and delivery of Euro Clearing and payments solutions for Financial Institutions and FinTech clients. You will act as a trusted partner to the Product Lead, contributing to product strategy, delivery and stakeholder engagement across the end-to-end product lifecycle. You will play a key role in ensuring product initiatives are aligned to client needs, regulatory expectations and commercial objectives. Operating within a fast-paced and collaborative environment, you will contribute to the delivery of product workstreams, working closely with Technology, Operations and Control functions. You will translate business requirements into structured outputs, contribute to product roadmaps and support commercial analysis, while maintaining a clear focus on governance and risk. This role offers an opportunity to deepen expertise in payments and...

Lemonway est un établissement de paiement agréé, au cœur de la nouvelle économie européenne. L’entreprise sécurise les paiements en ligne pour les plateformes de financement participatif, d’économie collaborative, les marketplaces ainsi que les acteurs du e-commerce, avec un engagement fort en matière de lutte contre la fraude et la protection des fonds. Principalement régulée par l’ACPR et disposant du passeport européen valable dans 29 pays, Lemonway a son siège social à Paris et réunit 150 “ Lemonheroes” multiculturels et engagés. Aujourd’hui, plus de 400 plateformes nous font confiance. Nous gérons 1,5 million de portefeuilles utilisateurs après un processus de vérification KYC. Afin d’accélèrer sa croissance et de se positionner parmi les principaux prestataires de services de paiement (PSP) en Europe, Lemonway a levé 50 millions€ auprès de Breega, SpeedInvest et Toscafund. Rentable depuis 2023 et visant une croissance annuelle de 25 %, Lemonway recherche en permanence...

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers. To support our continued growth in the Netherlands, we are looking for an experienced Business Development Manager to join our Amsterdam team. This role focuses on identifying, developing, and closing new business opportunities across digital commerce and regulated payment environments, including high risk other online industries. The ideal candidate combines strong payments expertise with commercial acumen and understands how to build trusted, long-term relationships with merchants, platforms, and technology partners. You...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. The Outsourcing & Third-Party Risk Manager will be responsible for establishing and overseeing a robust, group-wide outsourcing and third-party risk management framework across all entities within the Capital Vault Group. The role ensures that outsourcing and third-party arrangements support operational resilience, sound governance, and regulatory compliance across all jurisdictions in which the Group operates. Responsibilities: Own and maintain the Group Outsourcing and Third-Party Risk Management Framework, ensuring it remains aligned with regulatory expectations, market standards, and the Group’s risk appetite. Provide...

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Back Office Administrator to join our team! Your role at HFM: Process and monitor client withdrawal requests Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations Communicate with banks and payment processors Assist clients with general finance inquiries via phone and email Collaborate with other departments for back office related tasks Provide daily screenshots of payment gateway balances for accounting reconciliation Check KYC documents when required Requirements 1+ years’ experience in a Back Office, Finance or similar role Good command of the English language (oral and written) Experience in the FX/ Financial...

As a Junior Operational Risk Officer, you will play a key role in reinforcing iBanFirst's operational risk framework, with particular of our Business Continuity and Resilience programme and our Third Party / Outsourcing Risk Management activities. You will work closely with the Operational Risk Manager, pCISO, and business stakeholders to ensure that iBanFirst remains resilient, compliant, and well-prepared for disruptions, in line with DORA, NBB, and other applicable regulatory requirements. Key Responsibilities Operational Risk Management Support the maintenance and enhancement of the Operational Risk Framework, including the risk taxonomy, risk register, and risk appetite statements. Assist in facilitating Risk and Control Assessments (RCAs) with business units, particularly for process changes, new products, and new market entries. Map and document end-to-end business processes, identifying key controls, risk exposures, and process gaps in collaboration with...

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Global Alliances and Channels team owns the Go-To-Market (GTM) partnerships for Stripe including management consultants, payment advisors, systems integrators and technology partners. We drive the development of the partnerships including enablement and solution design along with the go-to-market strategy where we work with partners to source new opportunities for Stripe and ensure they are delivered and activated with world class quality....

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About The Opportunity The Senior Risk Manager supports the Regional Head of Risk in overseeing financial and non-financial risks across the region. The role helps maintain robust risk frameworks, controls, governance, and reporting, while providing effective oversight and...

CMC Markets requires a suitably skilled Financial Risk Manager with relevant Futures & Options experience, who will be mandated with ensuring aspects of the Group’s financial risks are correctly captured, reported and scrutinised in a timely and efficient manner. This is a newly created role in Risk team with a focus on the Futures & Options (Exchange Traded and OTC) product, assisting in setting the reporting and continued ongoing monitoring. The role will cover both financial and liquidity risk management. *** Please note that this role requires 5 days onsite. *** Key Responsibilities: The Financial Risk Manager will develop, monitor and report various risk metrics ensuring breaches are appropriately reported or signed off. Daily interrogation, interpretation and reporting of stress testing. Drive the development of existing reporting of market, credit counterparty, and liquidity risk. Promote and raise awareness of FRM such that all stakeholders are aware of...

Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and portfolio of regulated digital asset banking, asset management, tokenization and B2B services. In Switzerland, Sygnum holds a banking licence and has CMS and Major Payment Institution Licences in Singapore. The group is also regulated in the established global financial hubs of Abu Dhabi, Luxembourg and is registered in Liechtenstein. We believe that the future has heritage. Our crypto-native team of banking, investment and digital asset technology professionals are building a trusted gateway between the traditional and digital asset economies that we call Future Finance. To learn more about how Sygnum’s mission and values are shaping this digital asset ecosystem,...

We are looking for an experienced Risk Manager to join a CySEC regulated entity of the group. The successful candidate will be responsible for overseeing the company's market, liquidity, credit and operational risk framework, ensuring that risks are effectively identified, monitored and controlled in line with regulatory requirements and the company's risk appetite. This is a hands-on role for someone with strong industry experience and a solid understanding of trading and risk management environments. Responsibilities: Develop, implement and maintain the company's overall risk management framework, ICT oversight Monitor market, liquidity, credit, counterparty and operational risks Monitor trading activity, exposure, leverage, margin levels and client risk Analyse and manage the company's exposure across different instruments and liquidity providers Establish and monitor risk limits, thresholds and escalation procedures Conduct regular stress testing, scenario...

Role Overview The Director of Engineering – UK Payments will provide senior technology leadership for ClearBank’s UK-focused payments capabilities, owning the technical strategy, delivery oversight, and evolution of this domain, providing a highly utilised and relied upon set of capabilities for clients. This role will lead an established set of teams as they evolve payments capabilities to scale and meet developing client needs. The Director will collaborate closely with Product partners to shape the long‑term roadmap, ensure robust technical foundations, and guide ClearBank’s progression in this vital domain. Key Responsibilities Strategic Leadership Own the technology strategy for UK Payments, ensuring alignment with ClearBank’s wider platform and technology strategy. Partner with the Head of Product for UK to define and evolve a clear, credible roadmap covering near‑term delivery and longer‑term technical direction. Provide domain leadership and technical...

Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution. What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that ‘can’ doesn’t always mean you ‘should’. What You Can Expect ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. The Head of Risk will be the accountable risk leader for the UK entity, responsible for ensuring that all material risks affecting UK clients, regulatory posture, and operational resilience are identified, assessed, monitored, and reported effectively. This is a broad role covering financial risk (excluding direct dealing oversight), operational risk, conduct risk, and third party/outsourcing risk. A defining characteristic of this role is its operating model. Many core risk functions are delivered by the Group Risk team on an outsourced or shared services basis. The Head of Risk does not need to build and staff every capability locally. Instead, they...

About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role Overview The Onboarding Specialist is responsible for managing the end-to-end merchant onboarding process, ensuring that new clients are seamlessly integrated onto Planet’s gateway and payment platforms. This role involves coordinating technical setup, validating applications, collaborating with internal and external stakeholders, and ensuring compliance with...

At Barclays Bank (Suisse) SA, we focus on delivering exceptional solutions to clients while maintaining a robust and sustainable risk framework. As an experienced Credit Risk Sanctioner (VP), you will play a critical role in supporting sound credit decision-making and enabling business growth, while protecting the bank's credit risk profile. This is a great opportunity to work on a diverse portfolio of high-net-worth, corporate, and institutional clients, while partnering with key stakeholders and developing your leadership capabilities within a Swiss private banking entity. Some Key Responsibilities You Will Have Include Analysis of lending applications, financial statements, credit reports, and other relevant documents to assess the borrower's creditworthiness and repayment capacity. Monitoring the performance of the Swiss credit portfolio, identifying potential risks and early warning signs of credit default. Evaluation of the risk profile of each application considering...

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years. What You’ll Do Ensure the organisation’s approach to the treatment of risk is aligned with its Risk Management Framework, Risk Strategy and Risk Appetite. Conduct Risk and Control Self-Assesments and prepare evidence of control framework adherence for senior management and Board. Provide education and training to the rest of the Firm on their responsibilities to ensure adherence to risk requirements. Oversee and challenge risk event/ incident management from initial reporting through to remediation and closure. Demonstrating an understanding of liquidity risk management and stress testing....

We hold EMI and CASP licenses from the CSSF and build international payments infrastructure for businesses operating across markets, currencies, and financial systems. We are creating a unified platform that brings together international payments, foreign exchange, and digital financial infrastructure - helping companies simplify treasury operations, expand into new markets, and connect traditional payment rails with the emerging digital economy. About the Role As our platform continues to evolve, we're looking for an adaptable, hands-on professional who enjoys working across customer operations, product improvements, and cross-functional collaboration in a fast-moving fintech environment. This is far more than a traditional customer support role. You'll work closely with Product, Engineering, Compliance, Finance, and Business teams to ensure our platform delivers an outstanding customer experience. You'll support clients, validate new product releases through User...