6 Tide jobs in Vilnius

As a FinTech Client Support Analyst reporting to the Client Support Services Manager, you'll play a critical role in delivering exceptional support to financial institution clients and driving continuous improvements across IT support operations. You'll thrive in this position if you're detail-oriented, proactive, and passionate about technology and client success - and if you enjoy working in a fast-paced, globally connected environment. Key Responsibilities Deliver responsive support for cloud-based IT products used by financial institutions, ensuring high service quality and client satisfaction. Manage critical incidents end-to-end, keeping clients informed with timely and clear communication until resolution. Follow established Release Management processes to enable smooth deployments and timely client updates. Contribute to continuous improvement initiatives that enhance service quality and operational efficiency. Create and maintain internal knowledge articles to...

PAYSTRAX is an innovative, fast-growing, and profitable financial technology company that provides European merchants with state-of-the-art solutions for all their card payment processing needs. No matter how or where merchants sell goods or services, PAYSTRAX helps to settle the payments as quickly, securely and cost-efficiently as possible. PAYSTRAX is a licensed Payment Institution as well as a principal member of both Visa and Mastercard. As a Card Scheme Compliance & Relationship Manager, you will be responsible for managing and leading strategy, roadmap, and success of PAYSTRAX’s initiatives with respect to scheme compliance, certifications, mandates, and relationships. You will work cross-functionally with Technology, Compliance, Risk, Operations, and Finance teams to ensure all scheme rules are adhered to, projects are delivered on time, and PAYSTRAX maintains its strong standing as a principal member of both networks. This role is suitable for an experienced...

Genome is a fully digital financial platform that delivers everything users expect from traditional banking, faster, safer, and online. We are a Lithuania-based Electronic Money Institution licensed by the Bank of Lithuania, serving both businesses and individuals, primarily across the EU and beyond. Our platform offers a wide range of services, including dedicated IBAN accounts, payment processing, currency exchange, and local and international transfers (SEPA and SWIFT). Clients can manage their finances through a smart, intuitive dashboard available on desktops and mobile apps for iOS and Android. Genome is looking for an Account Manager ! Key Responsibilities 1. Client Experience & Support Establish and maintain strong, long-lasting partnerships with new and existing corporate clients. Assist in shaping our Customer Experience Management Strategy, analyzing client activity, identifying potential friction points, and resolving issues rapidly to...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei , Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission...

Genome is a fully digital financial platform that delivers everything users expect from traditional banking, faster, safer, and online. We are a Lithuania-based Electronic Money Institution licensed by the Bank of Lithuania, serving both businesses and individuals, primarily across the EU and beyond. Our platform offers a wide range of services, including dedicated IBAN accounts, payment processing, currency exchange, and local and international transfers (SEPA and SWIFT). Clients can manage their finances through a smart, intuitive dashboard available on desktops, as well as mobile apps for iOS and Android. Genome is looking for a Head of Customer Support ! Key Responsibilities Lead and scale our multichannel customer support operations (phone, email, live chat, and social channels), running impactful feedback sessions and fostering a culture of continuous development. Take ownership of our support infrastructure—building and refining workflows, optimizing macros,...

As a Data Support Specialist reporting to Senior Manager - Client Support Services, you'll play a critical role in ensuring the integrity and quality of data flows that power Nasdaq's Trade Surveillance platform — a service relied upon by over 150 market participants across 65 markets globally. You'll thrive in this position if you're analytical, detail-oriented, and collaborative, with a passion for solving complex data challenges in a fast-paced, high-impact environment. Key Responsibilities Prioritize and manage reported trading data issues through end-to-end incident ownership, ensuring timely resolution and clear client communication. Investigate and resolve data flow issues by leveraging server environments and data management tools to identify root causes and implement fixes. Collaborate with global cross-functional teams to coordinate releases and deploy bug fixes that improve platform stability. Drive continual service improvement initiatives that reduce recurring...