56 Customer Operations jobs

About OKX At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. OKX is entering an important phase of development. We are seeking a hands-on Chief Operating Officer (COO) to partner with the local...

About Us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. What You'll Be Doing As our Country Manager - Business Account, you will be the key driver for the growth, strategy, and overall success of our Business clients ecosystem. You will hold full strategic and operational (P&L) responsibility for this vertical line of business, operating within a fast-paced, high-growth environment. Here's What Your Day-to-day Will Look Like Drive Strategy and P&L - Own the growth strategy and execution for the Business Account segment, ensuring the achievement of financial and business milestones; Lead Sales Operations - Build,...

Curious Minds. Bold Ideas. Extraordinary Impact . We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together. Banks and financial institutions are under pressure to modernize, and nCino is the platform making that transformation possible. As a Senior Enterprise Account Executive, you'll be at the center of that shift — bringing nCino's solutions to financial institutions across your territory and helping them reimagine how they operate. This is a role for someone who thrives on complex, consultative sales cycles and enjoys building genuine relationships with senior stakeholders. You'll own your territory end-to-end: identifying opportunities, building nCino's brand presence, and guiding prospects from first conversation through to signed contract. You'll also play a part in our customers' ongoing success, working closely with our Customer Success team to deepen existing relationships...

Context of the role The Accounts and Operations Executive will sit at the intersection of client relations and operational execution. In this dual role, you will be the bridge between our clients and our internal technical and financial and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day-to-day transactions run smoothly, while simultaneously troubleshooting operational bottlenecks. Reporting to the regional Head of Account Management, you will build strong day-to-day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross-sell and upsell opportunities, often in collaboration with more senior Account Managers in the region. Key Responsibilities Ensure satisfaction across your portfolio of smaller accounts to support positive...

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. About The Role As the Director of Product Security, you will spearhead our efforts to fortify and enhance the security posture of our products and runtime environments and play a critical leadership role in overseeing the design, implementation, and maintenance of security controls for the organization's complex product applications, platform, development and cloud infrastructure. You will lead a team of security experts and collaborate closely with engineering,...

Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions. We are looking for a Head of Consumer Operations to own the financial operations backbone that powers our consumer crypto business. This role is accountable for the full lifecycle of consumer money movement — deposits, withdrawals, settlements, and reconciliation — across both fiat and cryptocurrency assets, at scale. You will build and lead a high-performing operations team, drive operational readiness for new products and geographic expansions, and partner closely with Compliance, Treasury, Product, and Engineering to keep our platform fast, reliable, and trustworthy for millions of...

JOB TITLE: Digital Assets Product Manager (Associate Director) SALARY: Competitive - will be discussed at interview stage LOCATIONS: London, Glasgow, Edinburgh, Manchester or Birmingham HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. About this opportunity: As a Digital Assets Product Manager, you'll help shape the future of how money moves and the next generation of products on blockchain. Working at the forefront of an emerging area in financial services, you'll develop and launch new capabilities that could transform how our Business & Commercial Banking clients transfer money, manage liquidity and access financial services. Your initial focus will be supporting the rollout of stablecoin-based transfers, translating an emerging technology into a practical, scalable proposition that delivers real value for our clients. You'll also...

Genome is a fully digital financial platform that delivers everything users expect from traditional banking, faster, safer, and online. We are a Lithuania-based Electronic Money Institution licensed by the Bank of Lithuania, serving both businesses and individuals, primarily across the EU and beyond. Our platform offers a wide range of services, including dedicated IBAN accounts, payment processing, currency exchange, and local and international transfers (SEPA and SWIFT). Clients can manage their finances through a smart, intuitive dashboard available on desktops and mobile apps for iOS and Android. Genome is looking for a Head of Acquiring ! Key Responsibilities Strategic Leadership Contribute to and execute the company’s acquiring strategy, supporting business growth and market expansion. Coordinate the dedicated Acquiring team, driving strong performance and operational excellence. Develop and manage relationships with acquiring banks, PSPs, card schemes, and...

Head of Alternative Investments | Barclays | Switzerland. We are seeking an experienced alternative investment specialist to act as the key link between product teams and clients, providing expert knowledge, support, and commercial insight across a range of alternative investment solutions. This role focuses on private markets, private equity, hedge funds, and related alternative investment products, supporting both internal stakeholders and external clients, and will offer significant visibility to the successful candidate. Working closely with Investment Advisory (IA), Private Banking (PB), and Hedge Fund teams, the successful candidate will play a pivotal role in driving the distribution and adoption of alternative investment products within the Swiss market. Required Skills & Experience Minimum 5 years’ relevant experience within alternative investments, private equity, hedge funds, or private markets gained at a leading investment firm, asset manager, private bank,...

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description The Sales Director / Manager –...

Company Description We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.  We’re driven by our Group purpose, to power people and possibilities. Job Description Are you a strategy pro with exceptional commercial acumen? We are seeking an...

Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. We're heading in one direction, the future. We’d love you to join us. This role can be based in either the London, New York, or Boston. The Opportunity. We are seeking a Global Head of Fraud Solutions, a visionary and commercially minded leader to define, scale, and evolve Quantexa’s Fraud and Security solutions globally across all...

At Qred, we’re building the world's best bank for small businesses. Since launching 11 years ago, we’ve grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, we’re now looking for a Head of 1st Line Compliance for the next phase of growth. About The Role As our Head of 1st line Compliance, you will bridge the gap between regulatory requirements and business execution, ensuring our operations remain robust during rapid scaling. Operating directly within the business, you will have end-to-end ownership of our operational compliance framework. This mission-oriented role focuses on embedding regulatory precision into our day-to-day financial systems and product delivery. Key responsibilities Lead...

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About The Role As the Director of Product Security, you will spearhead our efforts to fortify and enhance the security posture of our products and runtime environments and play a critical leadership role in overseeing the design, implementation, and maintenance of security controls for the organization's complex product applications, platform, development and cloud infrastructure. You will lead a team of security experts and collaborate closely with engineering, product, and other business units to ensure the security and...

Summary The Head of Bancassurance will be responsible for building, leading, and scaling the bancassurance vertical at Finance House. This role will drive the strategy, partnerships, product portfolio, and sales execution for insurance distribution through the organization’s channels. The incumbent will play a critical role in establishing bancassurance as a key revenue stream by leveraging customer base, digital platforms, and branch/relationship channels, while ensuring compliance with regulatory requirements and delivering superior customer experience. Key Objectives Build and scale the bancassurance business as a core revenue vertical Drive insurance sales through multiple channels (branches, digital, RM network) Establish strong insurer partnerships and product offerings Enhance customer value proposition through integrated financial solutions Ensure regulatory compliance and sustainable business growth Major Responsibilities Strategy & Business...

Job Description The Head of Customer Support will be responsible for building and leading a world-class customer support and success function within our fintech payments ecosystem. This role is critical in ensuring customer satisfaction, retention, and long-term value by delivering exceptional service, driving operational excellence, and acting as the voice of the customer across the organization. The ideal candidate has deep experience in fintech or payments, strong leadership capabilities, and a customer-first mindset. Job Requirements Prior experience in fintech, payments, SaaS, or financial services. Strong understanding of payment gateways, APIs, transaction lifecycles, and compliance considerations. Proven ability to build, scale, and manage high-performing customer-facing teams. Excellent stakeholder management and communication skills, with experience engaging senior client leadership. Data-driven mindset with experience using customer success metrics,...

Role Overview This is a pure hunter role. The Sales Director – Europe will be responsible for identifying, developing and closing new revenue opportunities across Europe. The successful candidate will have a proven track record of acquiring and growing strategic payment, banking, fintech and remittance relationships while consistently exceeding revenue targets. We are looking for an experienced sales professional with a strong network across the European payments ecosystem who thrives in a high-growth, entrepreneurial environment and can independently originate, negotiate and close complex enterprise deals. The ideal candidate combines strategic thinking with relentless execution and possesses deep expertise in cross-border payments, banking, remittances, treasury solutions, correspondent banking and payment infrastructure. Key Responsibilities New Business Acquisition Build, manage and convert a robust pipeline of enterprise opportunities across Europe. Generate...

Welcome to MultiBank Group , a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, deep liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering clients to achieve their financial goals. Role Overview We are seeking a Head of Engineering to oversee the end-to-end engineering function across multiple product lines and regions. This role combines strategic leadership with strong execution, ensuring engineering...

Summary The Head of Corporate & Commercial Finance holds end-to-end ownership of the organization’s corporate and commercial lending business, spanning origination, portfolio management, credit risk oversight, and client relationship management. The role is responsible for defining and executing a forward looking, market driven, and risk balanced corporate and commercial finance strategy that enables Finance House to achieve its growth and profitability objectives in the market. The incumbent will drive disciplined, scalable, and sustainable portfolio growth while ensuring strong asset quality, regulatory compliance, and risk governance. The role combines strategic leadership, deep credit and market expertise, and strong executive influence to manage complex corporate and institutional relationships, structure bespoke financing solutions, and optimize risk-adjusted returns across the portfolio. This is a highly complex, senior leadership role with significant impact on...