22 Customer Operations jobs

Project description VR-122988 Join our Development Center in Bucharest, and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career. Responsibilities: Contribute to the overarching implementation and operation of platform in the Google Cloud. Define Service Level Objectives (SLOs), and enable an end-to-end view on customer satisfaction based on best practices for setting up Service. Level Indicators (SLIs) to create effective strategies for maintaining and improving system performance and availability. Collaborate with Business Functional Analysts and Solution Architects to find improvements in the solution...

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all. At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products — you are actively shaping the future of finance. We have a start-up DNA and a corporate mindset . This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. If you love a challenge, are passionate about making an impact, and are ready to grow alongside a dynamic, forward-thinking team, this is where you belong. Challenge yourself. Challenge the...

Who we are: Do you want to join a well-established bank with a start-up culture? No, we’re not joking! We, at tbi , have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that? It's all about our people . Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say. What You’ll do:...

About IDEMIA Secure Transactions IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience. Purpose Ensure the protection of IDEMIA sites by safeguarding operations, employees, material assets and IDEMIA information. Key Missions To supervise, and actively participate in day-to-day activities during your shift; Provide customer service and support; Respond to escalation and support requests; Coordinate event management and lead initial incident management; Assist in appropriate certifications and inspections of the SEC; Monitor and track metrics and KPI’s for regular review;...

The purpose of the role The role is responsible for end-to-end product pricing, from concept design to post-launch performance, with a focus on building a modern, agile, and data-driven pricing capability. It supports the development of competitive and profitable propositions by leveraging analytics and pricing frameworks to enable faster, more informed decisions and continuous pricing optimization. The role acts as a bridge between actuarial, business, and customer perspectives, ensuring pricing decisions are both technically sound and commercially relevant. How will you contribute? 1.End-to-End Pricing Ownership Own the end-to-end pricing process for new products and changes, from concept and design through approval and launch; Develop, maintain, and validate robust pricing models aligned with business strategy, using data, experience analysis, and market insights to define and challenge assumptions; Lead pricing decisions, clearly communicating rationale,...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are looking for a skilled Billing and Revenue Analyst to join our accounting department and take care of company's billing operations. You will organize proper monitoring of accounts receivable and ensure timely and accurate billing of our customers٫ guaranteeing our revenue. A successful candidate should be highly responsible and keep close attention to detail. We also expect you to be good in supervised teamwork and able to meet tight deadlines. Responsibilities Issue and distribute invoices Process new contracts and sales Collaborate with other departments to ensure billing accuracy Address customer complaints and questions Keep track of accounts receivable and transactions Assist with customer account reconciliations Prepare and present...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are currently seeking a Junior Revenue Analyst to join our dynamic team. In this role, you will handle both collections and revenue-related responsibilities, ensuring smooth operations and high levels of customer satisfaction. This is a hybrid position granting flexibility to work both in-office and remotely. Responsibilities: Collections Prepare, record, verify, analyze, and report accounts receivable transactions. Resolve client billing issues and follow up on payment discrepancies efficiently. Maintain and reconcile accounts receivable ledger accounts, financial statements, and reports. Contact clients courteously to collect outstanding payments, maintaining professionalism at all times. Accurately maintain records of collection activities and...

Who We Are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The opportunity As a member of an international team, you will contribute to the strategic implementation of Open Banking assets by managing customer onboarding and change projects, helping shape the future of payments. Day-to-day Responsibilities Project management of build and change initiatives in the Open Banking department Primary point of contact for Worldline and customer-side stakeholders Steering-level communication with stakeholders Estimation, planning, and...

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all. At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products — you are actively shaping the future of finance. We have a start-up DNA and a corporate mindset . This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. If you love a challenge, are passionate about making an impact, and are ready to grow alongside a dynamic, forward-thinking team, this is where you belong. Challenge yourself. Challenge the...

Who We Are Hi, we’re FintechOS, the global leader in fintech enablement. Our mission is to make financial innovation accessible to every organization. The FintechOS platform simplifies and accelerates how financial products and services are launched, serviced, and scaled — helping businesses realize value up to 10x faster than traditional approaches. Unlike other fintech solutions, FintechOS liberates data from the core, empowering organizations to create personalized, data-driven financial products and experiences at scale. As a cloud-native platform, FintechOS integrates seamlessly with any technology or service, financial or non-financial, connecting both modern and legacy ecosystems. We’ve built a world-class technology foundation and assembled a diverse, high-performing engineering team passionate about redefining what’s possible in fintech. About the Role As a Senior Data Core Framework Engineer, you’ll own and evolve the Data Core framework (“dc-framework”) — the...

Who We Are PAYONE is a joint venture between Worldline and the DSV Group (Deutscher Sparkassenverlag) and one of the leading payment service providers in Germany and Austria. With more than 260,000 customers and six billion transactions processed per year, we enable merchants and service providers – whether in-store, mobile or online – to meet the demands of cashless payments through fast, simple and reliable digital processes. We offer tailored solutions for companies of all sizes and industries, designed in line with the highest security standards. The opportunity Within the Digital Services division of equensWorldline, the Trading & Financial Information (TFI) department is involved in the design, development, and hosting of transactional applications that demand high performance and reliability for our clients in the financial markets, banking, and insurance sectors. Within the TFI department, you will be integrated into the team responsible for...

Project description The Securitization Technology team delivers and operates platforms that support the end-to-end lifecycle of securitization transactions, enabling funding, risk transfer, regulatory compliance, and reporting for the bank. We are looking for a highly experienced and proactive Senior Scrum Master who acts as the operational leader of one or more Agile teams. This is not a traditional Scrum Master role focused only on facilitating ceremonies. We need a person who takes ownership of delivery, drives execution, identifies risks early, removes blockers, challenges the status quo, and creates transparency across all stakeholders. The successful candidate will operate with a CEO mindset for their teams: • Own outcomes, not activities. • Drive accountability and execution. • Escalate risks before they become issues. • Build high-performing teams. • Ensure commitments are delivered. • Continuously improve ways of working. Responsibilities Team Leadership...

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description As a Senior Business Analyst at Endava you will identify client needs, analyze processes, and propose solutions to align with strategic goals. While fostering efficiency and ensuring organizational success through systematic approaches, Senior BAs also mediate between clients and engineering teams to ensure project clarity. Responsibilities: Establishing and building relationship with the client's stakeholder through deep understanding business domain and...

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description About the Role We are looking for an experienced Data Architect to join our Data & AI delivery practice at Endava . In this role, you will work directly with our clients to design and implement modern, scalable, and secure data architectures that enable analytics, AI, and digital transformation. You will combine strategic thinking with hands-on technical delivery, guiding project teams from data platform design to implementation and operationalization. The...

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description Architects design digital blueprints for client projects. They create scalable, efficient, and secure IT systems to ensure alignment with business goals before, during, and after development. Our Architects possess a blend of technical expertise, strategic vision, and strong communication skills. As a Solution Architect at Endava, you will revolutionize our clients' businesses by weaving innovative technological solutions into their operational fabric. With...

Company Description About Grab and Our Workplace At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Job Description Get to Know the Team We're a high performing team of passionate, fun-loving and hardworking individuals with varied backgrounds who come together to support a common mission: enable Grab to deliver faster, better, and more efficiently with each and every roll out. Largely based in Singapore, our team members are spread across various countries managing multiple initiatives to deliver features that touch the everyday lives of millions of customers across South East Asia through Grab. Get to Know the Role This role falls under the Technical Program Management domain. You will be a Lead...

We are looking for skilled Senior Sales Executive who will be responsible for hunting and closing large-scale merchants in the European Economic Area (including but not limited to Poland, the Czech Republic, and Romania). You will be targeting traditional e-commerce and regulated industries like gambling, gaming, crypto, and brokerage. You will own the full sales cycle, including prospecting, pipeline management, forecasting, and negotiation to meet individual and company goals. You will collaborate with internal business and technical teams to craft competitive offers, build executive relationships, and mobilize resources to close opportunities. Responsibilities Prospecting and selling complex PayU payment solutions within the European Economic Area (including but not limited to Poland, the Czech Republic, and Romania) to large businesses in traditional e-commerce and other industries such as gambling, gaming, crypto, and brokerage firms not currently serviced by PayU (pure...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei , Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are looking for a detail-oriented Business Analyst to support data-driven initiatives within a fast-paced FinTech environment. This role will act as the bridge between business stakeholders, product teams, data engineers, analysts, and compliance teams to ensure data projects are aligned with business goals, regulatory expectations, and internal customer needs. The ideal candidate has experience gathering and translating business requirements into clear data and process requirements, supporting delivery of reporting/analytics, and data integration. Key Responsibilities: Partner with business stakeholders to understand objectives, challenges, and opportunities related to data, reporting, and process improvement. Elicit, document, and manage business,...

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . Our ability to offer hyper-localised products and services determine the quality of our service to our Romanian customers. And our relationships with regulators, governments, and payment systems are crucial too. So, we’re on the hunt for an executor with a brilliant mind and strong complex problem-solving skills to help more customers save money with us. We’re looking for a Country Manager for Romania. This is a unique...