123 Customer Operations jobs

Job Description MultiSafepay is a leading payment service provider, offering omnichannel and advanced payment solutions to businesses across Europe. We are innovative and fast-growing, building powerful solutions that transform the way our clients do business. We focus on delivering real solutions to their challenges and always stay ahead of the curve. About The Role Our Customer Operations team operates across two locations and sits within the broader Product Operations department alongside our Integration Specialists and Technical Documentation teams, working in close collaboration with one another. The team serves as the "customer's voice," acting as the first line touchpoint within merchant-facing teams and frequently mediating with Integrations, QA, merchants, and other departments to feed directly into how our products are experienced and improved. We are looking for a Senior Customer Operations Specialist to own day-to-day operational performance across assigned...

We hold EMI and CASP licenses from the CSSF and build international payments infrastructure for businesses operating across markets, currencies, and financial systems. We are creating a unified platform that brings together international payments, foreign exchange, and digital financial infrastructure - helping companies simplify treasury operations, expand into new markets, and connect traditional payment rails with the emerging digital economy. About the Role As our platform continues to evolve, we're looking for an adaptable, hands-on professional who enjoys working across customer operations, product improvements, and cross-functional collaboration in a fast-moving fintech environment. This is far more than a traditional customer support role. You'll work closely with Product, Engineering, Compliance, Finance, and Business teams to ensure our platform delivers an outstanding customer experience. You'll support clients, validate new product releases through User...

About OKX At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. OKX is entering an important phase of development. We are seeking a hands-on Chief Operating Officer (COO) to partner with the local...

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you. We are a certified Great Place to Work company. Responsibilities Who is the Product Manager at XTB? You are responsible for the shape of the product: the vision for the future and the selection of KPIs that correspond to the KPIs of the area and the company. Key Responsibilities: Building a development strategy for the accounting system through close cooperation...

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad...

Who We Are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The opportunity Are you an experienced Product Manager looking for a new challenge, an opportunity to further advance your skills, and a career in a great working environment? If you are a highly motivated with a genuine curiosity about technology and with a passion to deliver innovative products, get ready to join our team! In this position, you will be based in Stockholm and will report to the Head of Customer Onboarding Solution and Design. You will play a key role in our new pan-European...

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. About the Role We are looking for a Group Product...

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Product Manager to join our team. As a Product Manager, you will be responsible for overseeing the entire product lifecycle from ideation to launch and beyond. You will work closely with cross-functional teams, including Business Analysts, Product Operation Specialists, and business stakeholders, to develop and execute product strategies that align with our business goals and exceed customer expectations. Responsibilities Own and manage the end-to-end product roadmap and lifecycle (from ideation to launch), ensuring close alignment with overarching business objectives and customer needs. Direct the product launch process within a project environment to guarantee a smooth, timely,...

As our new Regional Operations Specialist , you will support SoftwareOne's local Procurement and Sales teams by securing publisher quotations, maintaining accurate ERP data, and ensuring timely processing in line with agreed SLAs. Acting as a key link between SoftwareOne's subsidiaries and a global network of publishers and suppliers, you will help drive efficiency, accuracy, speed, and cost savings across the procurement process. Working closely with the Procurement Team Leader, Global Service Owner, and international stakeholders, you will contribute to a seamless customer experience and support business growth. As part of one of the fastest-growing teams in the Global Service Delivery Center, you will help strengthen the operational backbone of SoftwareOne's Software Portfolio Management strategy.    Key Responsibilities   Source, organize, and manage quotations from publishers and suppliers, ensuring timely and accurate support for procurement...

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our  700+ team across 12 regions and 9 time zones. The role Our Product Manager will own the onboarding and account management journey, sign-up through verification, approval, and first deposit/trade; accountable for conversion, drop-offs, and time-to-value. You'll lead our Alloy EV/KYC decisioning (cascade, match rates, retries) to maximise coverage with minimal friction, and improve back-office operations to boost straight-through processing. You'll also deliver...

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. About the Role We are looking for a Project Manager...

Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions. We are looking for a Head of Consumer Operations to own the financial operations backbone that powers our consumer crypto business. This role is accountable for the full lifecycle of consumer money movement — deposits, withdrawals, settlements, and reconciliation — across both fiat and cryptocurrency assets, at scale. You will build and lead a high-performing operations team, drive operational readiness for new products and geographic expansions, and partner closely with Compliance, Treasury, Product, and Engineering to keep our platform fast, reliable, and trustworthy for millions of...

Who we are: Do you want to join a well-established bank with a start-up culture? No, we’re not joking! We, at tbi , have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that? It's all about our people . Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say. What You’ll do:...

JOB TITLE: Digital Assets Product Manager (Associate Director) SALARY: Competitive - will be discussed at interview stage LOCATIONS: London, Glasgow, Edinburgh, Manchester or Birmingham HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. About this opportunity: As a Digital Assets Product Manager, you'll help shape the future of how money moves and the next generation of products on blockchain. Working at the forefront of an emerging area in financial services, you'll develop and launch new capabilities that could transform how our Business & Commercial Banking clients transfer money, manage liquidity and access financial services. Your initial focus will be supporting the rollout of stablecoin-based transfers, translating an emerging technology into a practical, scalable proposition that delivers real value for our clients. You'll also...

Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa. At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility. Think finance is stuffy? Think again. At Equiti, we’re building fintech with a purpose: making wealth tools accessible to everyone. As we continue to grow, we’re seeking talented individuals who thrive in innovative environments. , and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Product department would like to welcome a...

About Us Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role Overview The Onboarding Operations Manager is an execution-focused role responsible for supporting the pre-enablement stage of onboarding, ensuring seamless delivery into production and maintaining high-quality onboarding experiences for customers, partners, and internal stakeholders. The role acts as a key bridge between onboarding excellence and operational...

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. What You'll Do Own the full product lifecycle for your area end-to-end - discovery, solution definition, delivery, outcomes, and post-launch learning. Act as our customers’ partner on the inside - spend real time with customers and advocate for their needs in every prioritization decision. Make decisions based...

We’re looking for a Principal Product Manager to shape how AI creates real value for our customers and for Spendesk, working across squads rather than inside a single one. You’ll join the AI & Data Products squad, which builds AI features and agents that make Spendesk smarter, faster, and more reliable. Its ambition is a step-change in leverage for our customers and teams, shipped pragmatically and judged on adoption and outcomes. This is a senior individual contributor role. You won’t rely on formal authority or direct reports. Instead, you’ll raise the quality of product decisions across multiple areas through strategy, systems thinking, evidence, and influence. What You'll Do Define durable AI product direction across several product areas, connecting customer problems, company priorities, technical reality, and commercial opportunity. Identify consequential problems that aren’t visible from a single squad, and frame them into focused, evidence-backed bets....

Job Profile Summary We are looking for an enthusiastic and experienced Product Manager to strengthen our Acquiring squad and help shape the future of digital payments for merchants . If you are curious — or even passionate — about the merchant ecosystem, Ecommerce, and how businesses get paid, and if you enjoy translating customer needs into impactful solutions, this role gives you the opportunity to make a tangible difference for our clients. About The Role Within ING’s Payments Tribe , our ambition is to offer smart, seamless, personalized and reliable payment experiences across all channels. Payments are a daily touchpoint for our clients and sit at the very heart of the bank. The Payments Tribe is composed of three closely collaborating areas: Cards & Payments Acquiring, Accounting & International Payments Cash & ATMs You will join a small, highly collaborative Acquiring squad covering products such as Ecommerce payments, Point of Sale and...