12 dispute management specialist jobs

Who We Are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. Day-to-day Responsibilities Analyzing incoming disputes from the issuing banks and taking the right decisions in accordance with the rules & regulations of different card schemes (MasterCard, Visa, Diners, Union Pay, JCB) Informing our merchants of their disputes, requesting appropriate documentation to refute the bank's claim Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner Advising our customers in case of questions and...

About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most...

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . We’re looking for an Arbitration Specialist to join our growing team. Purpose of the role The job of the Complaints Arbitration Specialist is to right wrongs through fairness, accountability and transparency. The Complaints Arbitration Specialist will be responsible to communicate with Wise’s arbitration body’s, representing Wise and ensuring we’re able to come to correct outcomes based on the information provided by the Specialist. The...

About Us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. What You'll Be Doing As our Chargeback Specialist, you’ll be the person who manages and resolves complex disputes and chargebacks, ensuring efficient, timely, and fair resolutions while protecting customer trust and our financial integrity. Here's What Your Day-to-day Will Look Like Handle Complex Disputes and Chargebacks – Managing the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation, response drafting, and escalation. Perform Deep-Dive Analysis – Analyzing dispute and chargeback data to spot root causes, emerging...

About IG IG Group is a FTSE 100 global fintech, operating across 18 countries and serving over 350,000 active clients. We provide leveraged and non-leveraged trading across a broad range of asset classes, as well as share dealing and investment products through our retail brands. We are in the middle of a significant transformation - building a digital-first, AI-enabled Customer Experience function that delivers exceptional client outcomes while meeting the highest regulatory standards. As part of that, we are building a dedicated UK Client Disputes team from the ground up. About The Team The UK Client Disputes team is a newly established team within our Customer Experience function, dedicated to handling client disputes for UK customers. The team is focused on investigating disputes for clients as fast as possible, resolving under FCA DISP/SRC requirements, and escalating complex or regulatory cases where needed. We work cross-functionally with Compliance, Operations,...

Descrizione azienda FinecoBank è una banca multicanale che offre, in un unico conto, servizi di banking, credit, trading e investimento. E’ leader in Europa nel brokerage e dispone di una delle maggiori reti di consulenti finanziari, con un network capillare di Fineco Center in tutta Italia. FinecoBank è una delle più importanti banche FinTech in Europa, oltre ad essere uno dei più importanti player nel Private Banking in Italia, con un approccio consulenziale altamente tailor-made che include servizi fiduciari, di protezione e trasmissione del patrimonio personale e aziendale, consulenza legale e fiscale e gestione degli eventi di discontinuità. Posizione Descrizione dell’attività Inserita all'interno del team ICT & Security Governance, la persona da noi ricercata si occuperà delle seguenti attività: Evoluzione e aggiornamento del framework normativo interno (es. policy, procedure, controlli) e rilevazione/interpretazione di nuove esigenze a seguito di evoluzioni...

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . We're looking for a Quality Control Specialist to join our team in Tallinn ! We're The Financial Bodyguards For Wise Cardholders Worldwide. Sitting Within Global Product Operations, The Spend Operations Team Is The Frontline Defense Against The Financial Wild West. We Handle Everything That Touches The Wise Card Ecosystem, Specifically Specializing In Card Fraud: Outsmarting account takeovers, compromised data, and...

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they can truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Head of AI Support Product Adyen is making a decisive move- we are deploying Fin.ai as our primary AI support agent to resolve merchant and partner queries faster, smarter, and at scale while freeing our world-class support engineers to focus on the most complex, high-value challenges our customers face. This is a rare, zero-to-scale leadership role....

Descrizione azienda FinecoBank è una banca multicanale che offre, in un unico conto, servizi di banking, credit, trading e investimento. E’ leader in Europa nel brokerage e dispone di una delle maggiori reti di consulenti finanziari, con un network capillare di Fineco Center in tutta Italia. FinecoBank è una delle più importanti banche FinTech in Europa, oltre ad essere uno dei più importanti player nel Private Banking in Italia, con un approccio consulenziale altamente tailor-made che include servizi fiduciari, di protezione e trasmissione del patrimonio personale e aziendale, consulenza legale e fiscale e gestione degli eventi di discontinuità. Posizione The Data Governance Specialist will support the Head of Data Governance in the operational implementation and evolution of the Data Governance framework. The role combines hands-on project activities with coordination across business and IT functions. Key Responsibilities Support the implementation and development of the...

Senior Compliance Quality Assurance Specialist Fixed-Term Contract (Maternity Cover) Are you a detail-oriented professional with a passion for quality assurance and regulatory compliance? Join ConnectPay as a Sr Compliance Quality Assurance Specialist and play a key role in maintaining high service quality standards across our Compliance operations. If you enjoy identifying improvement opportunities, working collaboratively with stakeholders, and driving operational excellence, we'd love to hear from you. What You'll Do As a Sr Quality Assurance Specialist, you will: Conduct quality assurance reviews across Compliance functions, including KYC, Transaction Monitoring, and other operational processes as required by the business. Assess adherence to internal procedures, policies, and regulatory requirements. Identify quality gaps, analyse performance trends, and recommend process improvements. Prepare QA reports and provide actionable feedback to Team Leads and...

Descrizione azienda FinecoBank è una banca multicanale che offre, in un unico conto, servizi di banking, credit, trading e investimento. E’ leader in Europa nel brokerage e dispone di una delle maggiori reti di consulenti finanziari, con un network capillare di Fineco Center in tutta Italia. FinecoBank è una delle più importanti banche FinTech in Europa, oltre ad essere uno dei più importanti player nel Private Banking in Italia, con un approccio consulenziale altamente tailor-made che include servizi fiduciari, di protezione e trasmissione del patrimonio personale e aziendale, consulenza legale e fiscale e gestione degli eventi di discontinuità. Posizione La Risorsa, a Diretto Riporto Del Responsabile Della UOG Operational&Reputational Risk Di Capogruppo, All’interno Della Direzione CRO, Parteciperà Insieme Alle Altre Risorse Del Team All’evoluzione, Gestione e Formalizzazione Delle Attività Che Implementano Il Framework Di Gestione Del Rischio Operativo, Mediante...

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer . We're looking for a Quality Control Specialist to join our team in Tallinn ! We're The Financial Bodyguards For Wise Cardholders Worldwide. Sitting Within Global Product Operations, The Spend Operations Team Is The Frontline Defense Against The Financial Wild West. We Handle Everything That Touches The Wise Card Ecosystem, Specifically Specializing In Card Fraud: Outsmarting account takeovers, compromised data, and...