Account Manager

FintechOS is the global leader in fintech enablement, with a mission to make fintech innovation available to every company. Our Unified Product simplifies and accelerates the launch, servicing, and growth of financial products and services, helping organizations achieve value up to 10 times faster than traditional approaches.

With FintechOS, financial institutions can launch new financial solutions in as little as 12 weeks.

About the Role

We are looking for an experienced Account Manager with a strong understanding of financial institutions and the fintech SaaS landscape to support and grow our existing client portfolio.

You will play a key role in helping customers successfully adopt, expand, and maximize the value of the FintechOS platform while driving long-term partnerships, customer retention, and revenue growth.

Working closely with executive stakeholders, you will act as a trusted advisor and strategic partner, helping organizations innovate, transform, and scale in an increasingly competitive financial services market.

What You'll Do

• Manage a portfolio of customer accounts, ensuring long-term success, retention, growth, and target gross margin performance.

• Build and maintain strong relationships with key stakeholders, including C-level executives.

• Develop and execute account growth strategies, identifying upsell and cross-sell opportunities aligned with customer objectives.

• Support platform adoption, expansion, and continuous optimization to ensure customers realize maximum value from FintechOS.

• Collaborate closely with Customer Success, Delivery, Pre-Sales, and Product teams to drive successful outcomes.

• Monitor account health, proactively managing risks and identifying opportunities to improve customer satisfaction.

• Lead contract renewals, commercial discussions, and negotiations to secure long-term partnerships.

• Represent the voice of the customer internally and provide strategic feedback to Product, Marketing, and Leadership teams.

• Participate in executive business reviews, account planning, and customer roadmap discussions.

• Contribute to a collaborative, customer-centric, and results-driven culture.

What We're Looking For

• Proven experience in Account Management, Customer Success, or Enterprise Relationship Management, ideally within fintech or SaaS environments.

• Strong understanding of the financial services industry, including market dynamics, challenges, and opportunities.

• Experience managing and growing enterprise accounts, preferably within financial institutions.

• Established network across CEE financial institutions, particularly at senior management level, is a strong advantage.

• Demonstrated success in driving renewals, account expansion, and long-term customer value.

• Consultative mindset with the ability to translate customer business needs into value-driven solutions.

• Strong stakeholder management and relationship-building skills.

• Ability to manage complex customer relationships across multiple markets.

• Solid understanding of SaaS business models and customer lifecycle management.

• Experience working in a start-up or scale-up environment is considered a plus.

• Familiarity with CRM platforms and account management methodologies.

• Excellent communication, presentation, and negotiation skills.

Our Culture

At FintechOS, we are a team of ambitious and passionate professionals solving complex challenges within one of the world's largest industries. We are driven by the impact our work has on millions of people globally.

We are committed to creating an inclusive environment where diverse perspectives are valued and everyone has the opportunity to thrive. We believe diversity fuels innovation and are dedicated to building a workplace where all employees feel respected, supported, and empowered to do their best work.

Why Join FintechOS?

• Venture-backed company co-headquartered in New York and London.

• Trusted by leading financial institutions across North America and Europe.

• Customers include Groupe Société Générale, Admiral Group, BPCE Oney, Vibrant, eMAG, and Howden.

• Strategic partnerships with Deloitte, EY, PwC, and other global consulting and systems integration firms.

Ready to help shape the future of financial services? Join FintechOS and empower leading financial institutions to innovate faster, scale smarter, and deliver exceptional customer experiences.