25 customer service jobs in Vilnius

As a FinTech Client Support Analyst reporting to the Client Support Services Manager, you'll play a critical role in delivering exceptional support to financial institution clients and driving continuous improvements across IT support operations. You'll thrive in this position if you're detail-oriented, proactive, and passionate about technology and client success - and if you enjoy working in a fast-paced, globally connected environment. Key Responsibilities Deliver responsive support for cloud-based IT products used by financial institutions, ensuring high service quality and client satisfaction. Manage critical incidents end-to-end, keeping clients informed with timely and clear communication until resolution. Follow established Release Management processes to enable smooth deployments and timely client updates. Contribute to continuous improvement initiatives that enhance service quality and operational efficiency. Create and maintain internal knowledge articles to...

PAYSTRAX is an innovative, fast-growing, and profitable financial technology company that provides European merchants with state-of-the-art solutions for all their card payment processing needs. No matter how or where merchants sell goods or services, PAYSTRAX helps to settle the payments as quickly, securely and cost-efficiently as possible. PAYSTRAX is a licensed Payment Institution as well as a principal member of both Visa and Mastercard. As a Card Scheme Compliance & Relationship Manager, you will be responsible for managing and leading strategy, roadmap, and success of PAYSTRAX’s initiatives with respect to scheme compliance, certifications, mandates, and relationships. You will work cross-functionally with Technology, Compliance, Risk, Operations, and Finance teams to ensure all scheme rules are adhered to, projects are delivered on time, and PAYSTRAX maintains its strong standing as a principal member of both networks. This role is suitable for an experienced...

Genome is a fully digital financial platform that delivers everything users expect from traditional banking, faster, safer, and online. We are a Lithuania-based Electronic Money Institution licensed by the Bank of Lithuania, serving both businesses and individuals, primarily across the EU and beyond. Our platform offers a wide range of services, including dedicated IBAN accounts, payment processing, currency exchange, and local and international transfers (SEPA and SWIFT). Clients can manage their finances through a smart, intuitive dashboard available on desktops and mobile apps for iOS and Android. Genome is looking for an Account Manager ! Key Responsibilities 1. Client Experience & Support Establish and maintain strong, long-lasting partnerships with new and existing corporate clients. Assist in shaping our Customer Experience Management Strategy, analyzing client activity, identifying potential friction points, and resolving issues rapidly to...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei , Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission...

Department: Customer Operations Location: Vilnius, Lithuania Compensation: €2,000 - €2,300 / month Description We are seeking a Transactions Monitoring Specialist to review and analyze financial transactions, identifying suspicious activity and ensuring compliance with regulatory requirements. This role involves investigating alerts, documenting findings, and contributing to the prevention of financial crime. We invite you to: Monitor financial transactions made by both businesses and individuals in real-time, such as wire transfers and card transactions Review past customer account activities to ensure compliance Detect potential instances of money laundering, terrorist financing, fraud, and evasion of sanctions Collect and manage additional customer data related to their transactions Promptly address any issues in transaction monitoring, and reporting suspicious activities to the MLRO Guarantee that customer operations adhere to internal regulations...

Genome is a fully digital financial platform that delivers everything users expect from traditional banking, faster, safer, and online. We are a Lithuania-based Electronic Money Institution licensed by the Bank of Lithuania, serving both businesses and individuals, primarily across the EU and beyond. Our platform offers a wide range of services, including dedicated IBAN accounts, payment processing, currency exchange, and local and international transfers (SEPA and SWIFT). Clients can manage their finances through a smart, intuitive dashboard available on desktops, as well as mobile apps for iOS and Android. Genome is looking for a Head of Customer Support ! Key Responsibilities Lead and scale our multichannel customer support operations (phone, email, live chat, and social channels), running impactful feedback sessions and fostering a culture of continuous development. Take ownership of our support infrastructure—building and refining workflows, optimizing macros,...

As a Data Support Specialist reporting to Senior Manager - Client Support Services, you'll play a critical role in ensuring the integrity and quality of data flows that power Nasdaq's Trade Surveillance platform — a service relied upon by over 150 market participants across 65 markets globally. You'll thrive in this position if you're analytical, detail-oriented, and collaborative, with a passion for solving complex data challenges in a fast-paced, high-impact environment. Key Responsibilities Prioritize and manage reported trading data issues through end-to-end incident ownership, ensuring timely resolution and clear client communication. Investigate and resolve data flow issues by leveraging server environments and data management tools to identify root causes and implement fixes. Collaborate with global cross-functional teams to coordinate releases and deploy bug fixes that improve platform stability. Drive continual service improvement initiatives that reduce recurring...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission...

Build the future of FinTech at VIALET At VIALET, we're not just another electronic money institution. We're building a specialized financial platform for target industries, providing a comprehensive suite of solutions that empower businesses to thrive. We're laser-focused on delivering exceptional service and expert support to our clients, and we're ranked among the top EMIs in Lithuania in client funds, turnover, and revenue. As we scale, we're expanding to new industries and regions, solidifying our position as a leader in the FinTech landscape. Join our growing Transaction Monitoring & Sanction Screening team and help us shape the future of finance! Why VIALET? Impact: Directly contribute to a platform used by industry leaders. Growth: Be part of a rapidly expanding company with ambitious goals. Expertise: Work alongside a talented Transaction Monitoring & Sanction Screening team in a collaborative environment. Ownership: Take ownership and see your work...

PAYSTRAX is an innovative, fast-growing, and profitable financial technology company which provides European merchants with state-of-the-art solutions for all their card payment processing needs. No matter how or where merchants sell goods or services, PAYSTRAX helps to settle the payments as quickly, securely and cost-efficiently as possible. PAYSTRAX is a licensed Payment Institution as well as a principal member of both Visa and Mastercard. As the Company is expanding here in Lithuania and looking for a Quality Assurance Analyst , we are looking forward to finding out whether it is YOU, who will join our ambitious team in Vilnius, Lithuania. Responsibilities: Conduct regular Quality Assurance (QA) reviews of Customer Due Diligence (CDD), Ongoing Due Diligence (ODD), and Enhanced Due Diligence (EDD) files to ensure accuracy, completeness, and compliance with internal procedures and AML/CTF regulations. Identify errors, inconsistencies, and process deviations during...

TransferGo is a growing fintech scale-up on a mission to champion financial freedom with care. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 14th year, with close to 400 employees in offices across Europe and the UK, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families. We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better. Your team & impact The DevEx team's customers are TransferGo's own engineers. We don't build product features directly — we improve the existing codebase, engineering tooling, and workflows to raise the productivity of every other engineering team, and we help enable AI adoption across engineering. Here’s what you’ll be doing as Back-End...

About Us XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you. We are a certified Great Place to Work company. MLRO based in Lithuania, will hold local responsibility and accountability for ensuring that all activities of the Company comply with Lithuanian Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) laws. Key Responsibilities As our MLRO , you will be the backbone of our regulatory integrity....

Description Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. Nayax Lithuania EMI is now looking for an experienced Fraud Officer (m/f/d) to strengthen its team,full-time. As an AML/Fraud Officer you will own the Company’s Fraud Prevention and Transaction Monitoring frameworks. You will support the AML/CTF team and contribute to the Company’s compliance with AML/CTF regulations. Your Key Responsibilities Will Include Own and maintain the Fraud Prevention and Transaction Monitoring frameworks, including related policies, procedures, and rules, ensuring they remain aligned with practical processes and are reviewed regularly. Contribute to the development of...

PAYSTRAX is an innovative, fast-growing, and profitable financial technology company which provides European merchants with state-of-the-art solutions for all their card payment processing needs. No matter how or where merchants sell goods or services, PAYSTRAX helps to settle the payments as quickly, securely and cost-efficiently as possible. PAYSTRAX is a licensed Payment Institution as well as a principal member of both Visa and Mastercard. As the Company is expanding here in Lithuania and looking for a Quality Assurance Analyst , we are looking forward to finding out whether it is YOU, who will join our ambitious team in Vilnius, Lithuania. Responsibilities: Conduct regular Quality Assurance (QA) reviews of Customer Due Diligence (CDD), Ongoing Due Diligence (ODD), and Enhanced Due Diligence (EDD) files to ensure accuracy, completeness, and compliance with internal procedures and AML/CTF regulations. Identify errors, inconsistencies, and process deviations during...

Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. We are looking for a Risk & Outsourcing Officer to join our team for a maternity leave cover . The risk manager will reports to the Board and administratively to the Company’s CEO Your key responsibilities will include: Risk Management Develop, implement, and maintain the Risk Management Framework – covering strategy, policy, methodology, the Risk Register, and related documentation. Facilitate quarterly risk workshops with risk owners to update risk assessments, probability/impact ratings, and improvement plans; prepare quarterly and annual risk reports for the Board. Monitor Key Risk Indicators (KRIs)...

Genome is a fully digital financial platform that delivers everything users expect from traditional banking, faster, safer, and online. We are a Lithuania-based Electronic Money Institution licensed by the Bank of Lithuania, serving both businesses and individuals, primarily across the EU and beyond. Our platform offers a wide range of services, including dedicated IBAN accounts, payment processing, currency exchange, and local and international transfers (SEPA and SWIFT). Clients can manage their finances through a smart, intuitive dashboard available on desktops and mobile apps for iOS and Android. Genome is looking for a Head of Acquiring ! Key Responsibilities Strategic Leadership Contribute to and execute the company’s acquiring strategy, supporting business growth and market expansion. Coordinate the dedicated Acquiring team, driving strong performance and operational excellence. Develop and manage relationships with acquiring banks, PSPs, card schemes, and...

We're looking for a UX Designer to join our Nasdaq Trade Surveillance team in Vilnius, reporting to Director of Product Delivery. In this role, you'll lead UX and design work within a cross-functional scrum team, helping us reimagine and rebuild the user interface for one of the market's leading trade surveillance platforms. You'll fit right in if you're a self-starter who loves crafting intuitive user experiences, thrives in a fast-paced agile environment, and gets energy from seeing your designs come to life in a product used by clients around the world. What You'll Do Design user-centric experiences that balance user needs with business and technical requirements. Partner closely with the Product Delivery Lead and development team to translate user insights into polished, functional designs. Lead product design activities end-to-end — from scoping and planning through wireframes, prototypes, and final delivery. Host client feedback and user testing sessions to gather...

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We are looking for a Business Analyst (Software Requirements Analyst) to help us make better products for our customers. As a Business Analyst, you will be working in a team of professionals with huge experience in creating financial software products. You will be working with financial technologies, sophisticated margining algorithms and trading monitoring tools. We expect the Business Analyst to: Analyze customers’ business processes and operations at all project stages, Analyze and document legacy systems and existing functionality, Elicit customers' needs through stakeholder interviews and workshops, and propose...

Genome is a fully digital financial platform that delivers everything users expect from traditional banking, faster, safer, and online. We are a Lithuania-based Electronic Money Institution licensed by the Bank of Lithuania, serving both businesses and individuals, primarily across the EU and beyond. Our platform offers a wide range of services, including dedicated IBAN accounts, payment processing, currency exchange, and local and international transfers (SEPA and SWIFT). Clients can manage their finances through a smart, intuitive dashboard available on desktops and mobile apps for iOS and Android. Genome is looking for a Junior KYC/Compliance Specialist ! Key Responsibilities Evaluate applications from individual clients, performing standard Customer Due Diligence (CDD) procedures to ensure seamless and secure onboarding. Reach out directly to clients to request missing information or clarify documents, verifying the details and recording everything accurately...